Gail Coates Email and Phone Number

introduce Agile methodologies and practice to the organization, transforming the software development process to make work visible, trackable, and replicable and recognized for improving software reliability and enabling the organization to meet delivery deadlines consistently. Manage a cross-functional team of 15+ engineering resources. * Trained and developed 12+ Scrum Masters to support the Agile transformation.* Delivered a new business line, enabling artists around the world to contribute content to the organization’s library, increasing enterprise presence and relevance globally.* Worked with end-users and business stakeholders to define and refine software, defining the development process.* Implemented and standardized process in Azure DevOps, leveraging continuous integration, delivery, and deployment (CI/CD), including building automation to integrate CI/CD and related processes.

● Manage and coach staff members at a software development company focused on cybersecurity, asset management, and supply chain management, across various projects to ensure staff development and project completion● Worked with Architecture team to develop AWS-based architecture to deliver provide our IT Management tool in a cloud offering● Manage project budgets to ensure projects stayed under budgetary limitations● Research and make buying decisions about third party products and technology● Reduce cloud spending through intentional architecture changes by moving to lower cost technology that still met requirements.● Motivate, develop, and direct up to 15 team members to meet shared project goals● Monitor and assess team and project performance to maximize outcomes and retain employees● Build mutual trust among employees of software development, management, IT, and sales● Address staff concerns and handle internal conflict – defined process and procedures to enable smooth development across locations● Assign work to staff members, including software engineers, contractors, designers, and administrators● Started and serve as the program chair of the DRIVE Program diversity and inclusion education program to foster an inclusive workplace culture, which led to improved employee satisfaction● Developed an automated tenant management system that replaced a manual system to fundamentally reduce the amount of time required to manage tenants from hours with several people involved in the manual process to less than 15 minutes with no human intervention

● Led a team of software engineers to maintain and further develop a reporting tool● Performed Scrum Master role to meet outlined objectives and timeframes● Established long-range objectives for the reporting tool● Identified opportunities to enhance an existing reporting tool to better meet user needs with faster response times and by providing a more secure platform● Developed specific goals and plans to prioritize, organize, and improve on existing operations● Trained users to use improved reporting tools

● Led a team of 10 that took multiple existing applications and refreshed them to the latest technology● Worked with stakeholders to define project requirements and ensure end-user satisfaction● Create documentation for new versions of applications in an easy to understand way● Collaborated and brainstormed software design improvements and worked to implement solutions in a timely manner● Served as SCRUM Master to keep projects organized and on track● Identified complex problems with existing applications to develop and assess improvement options ● Provided information to supervisors, co-workers, and subordinates through written and verbal means to keep all stakeholders updated on progress● Ensured all application improvements aligned with industry best practices and compliance guidelines● Migrated outdated technology susceptible to security breaches to new technology that reduced compliance concerns

● Served as a senior member of an Agile team of 5 charged with the architecting, design and development of a desktop application to enable local access to Liferay Portal’s Document and Media Library ● Provided user support to address user concerns and gather additional information about possible software improvements● Wrote documentation related to all software programs developed by the team● Ensured customer satisfaction by utilizing customer service best practices● Delivered presentations to Java User Groups as well as at Liferay Conferences.● Developed constructive and cooperative working relationships with senior leaders, engineers, and end users

● Provided technical planning and leadership with a strong focus on completing each project on time, within budget ($1 million) and in compliance with specific requirements ● Hired and trained staff members related to software engineering roles● Conducted annual reviews of staff performance● Negotiated project terms and rates with customers to balance profitability with customer satisfaction, such as taking ambiguous state regulations and creating concrete requirements to architect software to meet. ● Coordinated the work of subcontractors, many of whom worked remotely● Completed annual reviews, coordinated subcontractors, negotiated with customers and worked closely with other departments ● Prepared cost estimates and reports in addition to tracking project progress● Communicated progress and concerns effectively with stakeholders● Identified the best measures and indicators of system performance and the actions needed to improve or correct performance related to project goals● Provided guidance and direction to subordinates, including setting performance standards, monitoring performance, and professional development opportunities

● Coordinated design and development of Incident Command Center System, which utilized GIS to enable user management of emergency incidents● Determined how the new Incident Command Center System should work and how changes in the conditions, operations, and the environment affected software usage● Actively sought new ways to support team members to develop the new software program effectively● Translated or explained what information means and how it can be used for incident management to non-technical stakeholders● Developed training materials for the Incident Command Center System

● Led a Web-Based Aircraft Maintenance Program designed to track aircraft flight and maintenance status● Served as the primary creator of the program, which used ASP with Oracle 8i / 9i database● Achieved on time and within budget delivery of enhanced user environment with improved data briefings● Headed Distributed Aircraft Routing Program that enabled control of various aircraft from numerous locations ● Successfully delivered the project on time regardless of technical complications, with an average project time of six months● Managed personal and staff schedules to meet project deadlines● Used relevant information and individual judgment to determine whether the new maintenance program complied with laws, regulations, and standards● Observed, received, and obtained information from all relevant sources to ensure that the program was completed● Used a variety of computer systems to program, test, and execute software development● Monitored and controlled expenses for the project