Responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates relationships with key hotel personnel to enhance the overall business relationship with hotel Prepares and presents quotes and proposals to customers Effectively collaborates with vendors and other departments/divisions of the company to capture and service events. Attends site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience. Understands event cost structure and incorporates this into solution designs according to established profitability guidelines Thoroughly researches and understands customer history and previous experiences, in order to create more personalized customer experiences Maintains knowledge of new product/service offerings and emerging technology supporting meetings and events.

 Skilled at planning and producing events supporting corporate branding through relevant storytelling Directly responsible for producing and overseeing all entertainment elements of private events including booking talent, décor, audio/video, technical elements and gathering or hiring staff at SeaWorld, Aquatica and Discovery Cove Creating prospectus and timeline to ensure proper communication of event details to park support areas and contracted talent/staff Designing décor and talent option packages and upselling selections to clients Directing support staff, talent and outside vendors while on company property  Maintained detailed knowledge of all event venues  Fulfilled the role of active company liaison with a variety of vendors and worked with vendors to ensure the best possible options for our clients

 Responsible for overall planning and operation of the entertainment department  Coordinated national act concerts advancing all details of concert day (travel arrangements, catering, rider requirements, security, scheduling, organizing meet and greets and VIP events, venue representation) Casting and development of staff Reduced employee turnover rate by establishing clear policy and procedure guidelines and providing effective conflict management Created job descriptions, training manual and training program for Southern Belles Collaborated with senior management to develop VIP experiences and events Responsible for developing, writing and directing shows Show quality assessment Submitted time sheets and payroll Monitored, evaluated, and counseled staff of 45 employees Prepared and administered quarterly and yearly budgets Organized and set weekly show schedules and employee schedules

 Performed in up to 6 shows per day including guest meet and greets Assigned daily tasks & supervised performers, technicians and characters  Coached employees on performance related issues/ development and training Collaborated on the development, writing and production of shows  Stage Management and Show Assessment  Coordinated all needed repairs for venues, sets, props, costumes, and equipment