Gail Des Jardin Segars Email and Phone Number
Gail Des Jardin Segars work email
- Valid
- Valid
Gail Des Jardin Segars personal email
- Valid
Gail Des Jardin Segars is a Director of Customer Support at MessageGears at MessageGears. They possess expertise in databases, html, software documentation, requirements analysis, sql and 40 more skills. Colleagues describe them as "Gail was a tenacious TPM who works great with people. She managed the process across 4 timezones and managed across the UI/middle-tier and database layers with equal level of comfort. Bear in mind, she came into the team with no background in advertising technology and still managed to keep pace. She is passionate and methodical and will be a great addition to any team.", "I have worked together with Gail while building an innovative solution for our customer. During this time, Gail proved to be a highly skilled, motivated and dedicated technical account manager. She helped the involved development teams to understand requirements and meet challenging deadlines. Gail managed to instill trust and hope for teams that were working under pressure in complex contexts. I looked at Gail as a decision maker person inside the organization. That was due her ability of communicating with people with different backgrounds in different key positions. I can’t emphasize enough the pleasure of working with Gail and the fact that we managed to build a friendship due to her positive attitude and a great sense of humor. I would love to get the chance to work again with Gail in the future.", and "Gail is a highly skilled project and program manager and a pleasure to work with. During our time at Audience Science Gail delivered on several complex software products using both traditional project management methods and Scrum. Her ability to plan, execute, and deliver products while supporting multiple teams across international time zones is highly professional. I recommend Gail for her technical abilities along with her friendly approach to leading a team."
-
Director Of Customer SupportMessagegears Feb 2022 - PresentAtlanta, Ga, Us -
Customer Support ManagerMessagegears Aug 2020 - Feb 2022Atlanta, Ga, Us -
Technical Account ManagerMessagegears Jan 2017 - Aug 2020Atlanta, Ga, Us -
Technical Program ManagerAudiencescience Mar 2016 - Jan 2017Bellevue, Wa, UsCoordinated efforts of globally distributed software development teams to rebuild flagship application on new UI framework. Delivered online analytics using Snowflake and embedded Looker, campaign forecasting tools, and automated campaign setup tools, which allowed outside agencies to create and manage campaigns previously only managed internally. Worked with Product Management, Development, and Engineering to ensure business requirements were successfully translated into technical requirements and implemented to spec. Worked with Engineering to facilitate daily deployments of UI and microservices. Main point of escalation for production issues. Communicated regularly with stakeholders through weekly status reports and regular product demos. -
Principal Support EngineerSilverpop Dec 2014 - Mar 2016Armonk, New York, Ny, UsRecognized as expert in support of core Silverpop products. Brought extensive product experience, ingenuity, and tenacity to troubleshooting the most complex and critical production issues, including issues with peripherally related, but mission-critical billing and business system issues. In addition to continued role as Support Engineer, served as mentor and internal point of escalation to other team members. Next in line for critical escalations after Manager of Engineering Support. Worked closely with other departments as technical representative for Engineering Support. -
Manager - Engineering Product SupportSilverpop Sep 2010 - Dec 2014Armonk, New York, Ny, UsIn addition to continued role as Support Engineer, managed and mentored Engineering Support team to ensure most efficient and productive use of resources. Continued to manage Engineering Support ticket queue and ensure that SLAs were met for both standard and escalated issues. Continued to define, refine, and implement standards and procedures for Engineering Support organization. Main point of escalation for critical issues. -
Technical Lead - Engineering SupportSilverpop Feb 2010 - Sep 2010Armonk, New York, Ny, UsIn addition to responsibilities listed below, managed Engineering Support ticket queue, coordinated and communicated outcome of daily top issues status meeting, trained and mentored team members, and represented Engineering Support in wide range of meetings. Main point of escalation for critical issues. Role was created specifically to recognize my contributions to and leadership within department. -
Product Support EngineerSilverpop Mar 2008 - Feb 2010Armonk, New York, Ny, UsWorked with Client Support, Engineering, Integrations, Operations, DBAs, and Product to research, identify, and verify production issues with core Silverpop products. Provided timely issue status to stakeholders. Developed SQL scripts to solve complex technical issues, as well as improve efficiency and reduce redundancy of daily tasks for support teams. Had CRUD access to critical production databases whose size was measured in terabytes. Worked with Engineering management to create and refine support standards and processes. Mentored new engineers by engaging them in issue resolution process for training purposes. Provided after-hours emergency support for critical issues. -
Senior Client Support SpecialistSilverpop Dec 2006 - Mar 2008Armonk, New York, Ny, UsServed as senior-level resource for technical issues escalated to Client Support. Worked with Engineering, Operations, Deliverability, and Professional Services to ensure issues and requests were completed in a timely and satisfactory manner. Updated client self-help knowledge base and provided input into ongoing product and service development. -
Technical Account ManagerEarthlink, Inc. Nov 2005 - Feb 2006Atlanta, Georgia, UsServed as technical project manager to ensure that work requests for Operations and Engineering staff were completed on time and to spec. Built strong relationships with technical managers to gather requirements, negotiate limited resources, and prioritize workloads to effectively drive requests to completion. -
Project ManagerEarthlink, Inc. May 2004 - Oct 2005Atlanta, Georgia, UsActed as Change Manager for Systems Administration. Ensured that all changes related to core company services were properly documented, peer reviewed, and tested prior to implementation. Responsible for implementation of external change management ticketing system and associated process within Systems Administration, including training of staff. Monitored ticket queue, led change review meetings, and worked closely with other departments to prevent conflicting code releases. Contributed heavily to ongoing process discussions, as well as ticketing system development. -
Project ManagerPurple Monkey Studios Jan 2003 - Mar 2004UsEnd-to-end management of interactive media and Web design projects, including company’s largest client. Matrix managed production and development staffs. Tracked project schedules, materials, and workflow. Prepared cost estimates and tracked invoicing and payments. Maintained budget, scope, and schedule. Maintained and documented day-to-day communications, approvals, and project status with client and internal team. Helped define requirements for product enhancements. -
Release Engineering SupervisorEarthlink, Inc. Mar 2002 - Nov 2002Atlanta, Georgia, UsIn addition to previously listed responsibilities, managed development staff for Depot, an internally developed content and release management system utilized by over 90 internal and customer-facing products and projects. Served as Depot product manager, project manager, interface designer, and system administrator. Conducted Depot training sessions as needed. Developed complex SQL queries to generate system reports. -
Technical Project ManagerEarthlink, Inc. Oct 2000 - Mar 2002Atlanta, Georgia, UsDeveloped and maintained interface for Depot and Gypsy, a client software order system. Worked closely with product managers, developers, engineers, systems administrators, and QA to successfully transition existing products into Depot. Redesigned and maintained departmental Intranet. Served as technical editor for internal products and documentation. -
Senior Manager Of ProductionEarthlink, Inc. Jun 1999 - Oct 2000Atlanta, Georgia, UsManaged content and cobrand production staff for the Personal Start Page (PSP), EarthLink’s members-only portal product used by over 4 million members. Responsible for defining and executing efficient process flow between Business Development, Product Management, Web Development, and Quality Engineering for implementation and maintenance of content and commerce partners on the PSP. Represented Production in meetings with business and content partners such as Sprint, Amazon, CNN, and Weather.com. Main point of escalation for strategic issues. Actively participated in four major product version releases, as well as migration of MindSpring portal onto EarthLink servers. Designed and maintained division Intranet. -
Production ManagerEarthlink, Inc. Nov 1998 - Jun 1999Atlanta, Georgia, UsIn addition to day-to-day production activities, assumed management responsibility for existing cobrand production staff, and expanded portal production. Served as first line of communication between content partners, Operations, and Web Development. Communicated implementation status to Business Development. Responsible for troubleshooting member and portal issues prior to escalation to Web Development. -
Production CoordinatorEarthlink, Inc. Jun 1998 - Nov 1998Atlanta, Georgia, UsUsed familiarity with back-end portal operations and HTML knowledge to assist development staff in implementation and maintenance of content and commerce partners on the PSP. Tracked daily progress of resources and projects. Served as a liaison between Business Development and Web Development. -
Html ProgrammerEarthlink, Inc. Jul 1997 - Jun 1998Atlanta, Georgia, UsResponsible for front-end design and implementation of Web-based publishing tool used to maintain corporate Web site. Managed markup aspect of 1,500-page corporate Web site redesign utilizing publishing tool. Created and maintained content on PSP. Responsible for day-to-day maintenance of corporate Web site, as well as Intranet.
Gail Des Jardin Segars Skills
Gail Des Jardin Segars Education Details
-
St. Norbert CollegePsychology -
Marquette UniversityPsychology
Frequently Asked Questions about Gail Des Jardin Segars
What company does Gail Des Jardin Segars work for?
Gail Des Jardin Segars works for Messagegears
What is Gail Des Jardin Segars's role at the current company?
Gail Des Jardin Segars's current role is Director of Customer Support at MessageGears.
What is Gail Des Jardin Segars's email address?
Gail Des Jardin Segars's email address is ga****@****ail.com
What schools did Gail Des Jardin Segars attend?
Gail Des Jardin Segars attended St. Norbert College, Marquette University.
What are some of Gail Des Jardin Segars's interests?
Gail Des Jardin Segars has interest in Photography, Motorcycles.
What skills is Gail Des Jardin Segars known for?
Gail Des Jardin Segars has skills like Databases, Html, Software Documentation, Requirements Analysis, Sql, Management, Saas, Web Development, Agile Methodologies, Troubleshooting, Product Management, Salesforce.com.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial