▪Assistance for Marketing and Communications within the International Shipping Industry▪Shipping Market & Management of Customer Database▪Email Management▪LinkedIn and Skype Marketing and Connects▪Research▪Distances and Routes Encoding▪Platform posting for Open Vessels, Time Charters and Cargoes▪Basic Broking within the Shipping Industry

▪Handling and managing customer's accounts through emails, outbound, and inbound phone calls ▪Receives and responds to inquiries providing timely, accurate, and helpful advice and information▪Appointment setting through calendar management with technicians and customers ▪Internet testing and basic troubleshooting

▪ Managing staffing levels to balance workflow and meet demand – addressing time & attendance issues to ensure schedule adherence – and maintaining administrative details of employment: such as payroll, appraisals & disciplinary actions.▪ Using problem solving skills to handle difficult or irate clients and to resolve conflicts.▪ People management skills –daily coaching - mentoring - and technical assistance. Lead day to day operations and to foster a positive & open work environment.▪ Call monitoring against defined criteria for quality & efficiency - delivery of feedback to Agents and associated coaching to address performance gaps.▪ Providing guidance to Agents - including the communication & reinforcement of company policies, rules & procedures.▪ Providing performance feedback and fostering a greater sense of workplace belonging for employees.▪ Lead by example, strengthening relationships within the team and co teams ▪ Maintains team productivity level by ensuring defined individual sales target are met measured by KPIs for each agent.▪ Develops and maintain a good understanding of the services provided by the business through trainings.

- Managed a team and establish a relationship with clients- Evaluated performance and provided feedback and coaching for the team - Managed performance and workflow to meet demand- Used problem solving skills to handle different agents and customers- Did call monitoring to check strength and opportunities of the agents

▪ Online selling of different promotional items▪ Handling and managing customer's account for business to business deal through emails and phone calls▪ Providing product information, sample requests, and pricing to all the customers▪ Giving 100 % customer satisfaction in terms of handling and tracking customer’s order from the time they purchase an item until everything was shipped and delivered▪ Negotiating with and contacting vendors or suppliers to get a better deal in terms of pricing, product quality and item imprint in production

▪ Promoting brands while offering additional programs and services thus▪ Strengthening relationships with the customers ▪ Convert inquiries to sale▪ Provide information about customers benefits and savings▪ Maintains team productivity level by ensuring defined individual sales target are met measured by KPIs.▪ Receives and responds to telephone inquiries providing timely, accurate and helpful advice and information▪ Develops and maintains a good understanding of the services provided by the business through trainings

▪ Answer calls from guests who are seeking hotel information▪ Assist guests in their hotel reservations▪ Provide answers to guests’ inquiries accurately and efficiently▪ Convert inquiries to sale▪ Provide alternative solutions appropriately and problem solve▪ Modify or cancel hotel reservation ▪ Offer additional assistance▪ Maintain positive and high-class customer service