Gail Smith, Pmp, Ctt Email & Phone Number

Richardson, Tx

• Mentor a team of professionals who manage US-based events that average about 2000 participants per year. This team of project event managers influence volunteers toward the realization of member-driven education programs. • Proficient in education business development, negotiation, planning and development of learning projects that range from 50-500 or more participants within this member-focused non-profit. • Launched a continuous improvement process that includes metrics tools, standard templates, and the documentation of processes and procedures. Instituted standard, shared file systems for efficiencies and risk mitigation, while delivering customer satisfaction.• Defined, and influenced the design and implementation of a dashboard to track metrics for unit goals and for historical trend reports.• Continually drive the reduction of time and cost while improving efficiencies, documenting processes and procedures, and establishing metrics.• Drove a personal growth project for the US Operations team that defined a prescribed career track for staff using the company's learn.com system and other learning resources.

Plano, Tx

• Drove the project implementation plans for the new Service Partner and Value Added Reseller Channel Programs for the Professional Services Team• Defined, designed and implemented program tracking tools for back office use, as well as a web-based partner portal to provide the channel partners with program management tools• Acted as a consultant on training-related projects and executed business analytics for the Training Team• Drove the development and implementation of the Technician Certification program for the Channel Service Program by defining the program standards, policies, procedures, track content, courseware, and certification requirements. Additionally, working with the subject matter experts, designed the courseware publications for each course within all training tracks.

Plano, Tx

Continuation of my role as Global Training Manager with the spin-off of Eastman Kodak to Carestream Health.

Plano, Tx

• Successfully managed the Americas-based Technical Training Team for the Health Group within Kodak. This team of 18 professionals delivers all Kodak technical healthcare training to clients and staff that averaged about 1100 students per year.• Developed and implemented standard policies and metrics that encompass all aspects of training and customer support through training.• Used proven management skills to formulate and execute a budget in excess of $4 million dollar annually while generating $1+ million revenue annually within a cost center structure.• Drove the strategic goals for the Americas Training Team that were implemented by the global training team.• Team Lead for the Global Training Team whose members were located in Dallas, Genoa, and Shanghai. Responsible for the global strategic training goals as part of this global Training Team.

Dallas, Tx

• Executed the projects for all commercial Health Group installations, and on-site applications training in Texas, Oklahoma, Kansas, Missouri, and Arkansas. • Acted as the primary project management liaison for all government accounts in the US.• Successfully completed the project management of over 15 Army facilities' DIN-PACS projects with Kodak. • Managed over 10 Applications Consultants and Senior Project Managers in the Western US Professional Services organization