Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.
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Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. Email & Phone Number

Senior Director of Operations at iQor
Location: San Fernando, Trinidad and Tobago 18 work roles 1 school
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Current company
Role
Senior Director of Operations
Location
San Fernando, Trinidad and Tobago
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Who is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.? Overview

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Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. is listed as Senior Director of Operations at iQor, a with 23853 employees, based in San Fernando, Trinidad and Tobago. AeroLeads shows a matched LinkedIn profile for Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E..

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. previously worked as Senior Manager- Customer Experience at First Citizens and Chairperson of Advisory Committee at Total Convenience Management (Tcm) Ltd.. Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. holds Msc, Organizational & Business Psychology, Distinction from University Of Liverpool.

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iQor

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About Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

Thank you for taking a moment to review my profile.I am an experienced corporate lead who specializes in the Business Excellence, Customer Experience, Reputation Management, Change Management, Effective Leadership, Culture Enhancement, Occupational Health & Safety, Enterprise Risk Management and Organizational/ Business Psychology disciplines. With an award-winning track record of working across the Communications, Information Technology, Energy (Oil & Gas), Banking, Maritime, Construction and General Services industries, I consider experience to be an integral factor of success.I am skilled in Organizational Culture Development and Evolution, Policy Generation and Management Systems Development, Implementation & Auditing. Throughout the years, I have created and implemented many Cultural Awareness/Enhancement, Resilency and Change Management initiatives. I have also supplied key contributions to Customer Service, Quality Management and BCP systems as well. I have had the opportunity to craft both executive and operational strategies as well as execute aspects of same for overall organizational change.I possess a M.Sc in Organizational & Business Psychology. I also became the first person in the Caribbean & LATAM to have the designation of "Chartered Business Excellence Professional " (CBEP) conferred upon me by the Buiness Excellence Institute (BEX) of Ireland. I am a certified PECB Senior Lead Auditor and Trainer, Risk Management Expert, a Recognized Excellence Expert (R.E.E.) with the BEX as well as a certified PROSCI Change Manager. In addition, I actively practice Lean Six Sigma Black Belt principles to ensure efficiencies are prioritized.With regard to affiliations, I am a Professional Member of the following Institutions: ◇ The Society for Industrial and Organizational Psychology (SIOP), ◇ The Business Excellence Institute, ◇ The Trinidad & Tobago Association of Psychologists (TTAP) where I am a member of their Public Relations Committee◇ I serve as a Mentor, Speaker and Committee Member for AMCHAM TT as well.Additionally, I am proficient in customer experience, initiative branding, organizational psyche shifting, mentoring, coaching and people-centered strategic focusing. I have a strong Administrative Management background and am skilled in culture enhancement, change management, business excellence and innovation.Senior Consultant, Student of Life, Pursuer of Dreams while keeping step with logic, integrity and professionalism. Perhaps our paths will cross in the career network someday...

Current workplace

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s current company

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iQor
Iqor
Senior Director of Operations
Website
Employees
23853
AeroLeads page
18 roles · 22 years

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. work experience

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Senior Director Of Operations

Chairperson Of Advisory Committee

Total Convenience Management (Tcm) Ltd.

Trinidad And Tobago

The Advisory Committee for this company is comprised of independent Subject Matter Experts who are appointed to offer insight & guidance to the executives of the organization. The Advisory Committee is separate and distinct from the Company's Board of Directors and its prime role is to offer strategic insight and guidance that TCM leadership may elect to adopt and implement.

Principal Consultant

Trinidad And Tobago

Leading the Consultancy arm of the business which is focused on supporting organizations achieve Business Excellence by providing dynamic and diverse solutions.

Strategic Partnership Builder

Trinidad And Tobago

GKI is a new type of non-profit organization focused on maximizing what is available to solve pressing global development problems like food insecurity, environmental degradation, disaster relief and disease control and prevention. As a global community, they are poised to take on these complex issues.In my role as Strategic Partnership Builder, I will aim to provide a bridge between the facilitation GKI along with its partners offer and the private & public sector interests within our region. The focus will be achieving specific objectives which serve the Caribbean region from a Disaster Relief focus.

Oct 2022 - Dec 2022

Assistant Vice President (Avp), Regional

Regional Technology Company Post Sale From Massy Group.

Trinidad And Tobago

Leading a regional team to ensure Health, Safety and Environmental considerations are genuinely integrated into business planning, strategies and operations. Incorporated business resiliency, operational efficiency, change management, culture implementation and enhancement and Business Excellence in many projects and programs during my time with Massy Technologies/ PBS Technologies.Ensuring applicable systems and certifications are current and that the relevant management systems are fully implemented & continually improved upon. Integrating Organizational Psychology, Change Management, Administrative Management and Business Resilience into all aspects of my role to ensure responsible and successful executions. Additional roles include Auditor, Trainer, Steering Committee Member and Mental Wellness at Work Champion.Always learning, I am committed to the core values of integrity, honesty and authenticity. I remain grateful for the ongoing opportunity to serve my regional teams and others.

Oct 2020 - Jul 2022

Behavioral Based Safety Consultant, Trainer And Auditor

Smi Ltd (Occ Safety Provider)

Trinidad And Tobago

Creating and implementing specific training modules, assisting with and conducting OSH Audits, Risk Assessment and policy development responsibilities etc.

Aug 2000 - Jan 2021

Assistant Vice President (Avp), Regional Hse

Designing, implementing, auditing and continuously improving Safety Management Systems across the regional operations of the Massy Technologies Group. Using Six Sigma and Change Management methodologies to streamline efficient processes. Applying Organisational Psychology and creativity to engender and sustain a robust contribution to the overall culture of our operations. Contributing from a place of integrity and committing to remaining in a state of growth & evolution along the way.

Jul 2020 - Oct 2020

Regional Manager

Designing, implementing, auditing and improving HSE Management Systems for the regional businesses of the Massy Technologies Group based in Trinidad and Tobago, Barbados, Antigua, Jamaica,and Guyana. Ensuring legislative and internal requirements are met as far as reasonably practicable. Developing procedures, policies, contributing to business resiliency guidelines as well as the over-arching strategies within the MT Group.

Jan 2013 - Feb 2019

Hse Manager

Continued management of the company's HSE system via policy/procedure development, conducting audits, developing training programs and refining the HSE culture of the organization

2010 - 2013 ~3 yrs

Hse Coordinator

Creating and implementing a Safety Management System for the company.

Jan 2008 - 2010

Trainer & Consultant

Safety Management International Ltd (Trinidad)

Trinidad And Tobago

Supporting role in Audits, consulting and training.Administration .Advisory services .Policy development.

Jun 2002 - Oct 2019

Hse Coordinator

Gulf Marine Services

Responsible for ensuring the Health and Safety requirements for Maritime staff were met for locations at Chaguaramas and Galeota. Off shore experience obtained during this time

2005 - 2006 ~1 yr

Health Safety Environment Officer

Trinidad And Tobago

Overseeing on site satefy for assigned contractors.Toolbox talksJob inspections.Report GenerationCollaborative Risk Management with Client HSE repsN.B. Timeline for contract is an estimate.

Oct 2004 - Jan 2005

Executive Assistant

Trinidad And Tobago

Administrative execution of various dutiesEvent PlanningCreation of PresentationsArchivingResearch & DevelopmentAspects of PRTimeline of employment is an estimate. Dates to be confirmed.

Jan 2002 - Oct 2003

Administrative Assistant

Rbc

Trinidad And Tobago

Reported to Chancery Lane Branch POSFiling, Report Generation Computer Output to Laser Disc (COLD) processing*Contract months are an estimate. Dates to be confirmed

Mar 1999 - Nov 1999
Team & coworkers

Colleagues at iQor

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1 education record

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. education

FAQ

Frequently asked questions about Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

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What company does Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. work for?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. works for iQor.

What is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s role at iQor?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. is listed as Senior Director of Operations at iQor.

Where is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. based?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. is based in San Fernando, Trinidad and Tobago while working with iQor.

What companies has Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. worked for?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. has worked for Iqor, First Citizens, Total Convenience Management (Tcm) Ltd., Phi-Onyx Services Ltd, and Caribbean Corporate Governance Institute.

Who are Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s colleagues at iQor?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s colleagues at iQor include Ashmond Scales, Welson Lai, Jay Anne Mendoza, Maya Diamante, and Shanekia Chisholm.

How can I contact Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.?

You can use AeroLeads to view verified contact signals for Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. at iQor, including work email, phone, and LinkedIn data when available.

What schools did Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. attend?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. holds Msc, Organizational & Business Psychology, Distinction from University Of Liverpool.

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