Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.
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Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. Email & Phone Number

Senior Manager- Customer Experience at First Citizens
Location: San Fernando, San Fernando, Trinidad And Tobago 17 work roles 1 school
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Current company
First Citizens
Role
Senior Manager- Customer Experience
Location
San Fernando, San Fernando, Trinidad And Tobago
Company size
1279 employees

Who is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.? Overview

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Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. is listed as Senior Manager- Customer Experience at First Citizens, a company with 1279 employees, based in San Fernando, San Fernando, Trinidad And Tobago. AeroLeads shows a matched LinkedIn profile for Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E..

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. previously worked as Chairperson of Advisory Committee at Total Convenience Management (Tcm) Ltd. and Principal Consultant at Phi-Onyx Services Ltd. Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. holds Msc, Organizational & Business Psychology, Distinction from University Of Liverpool.

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First Citizens

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Profile bio

About Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

Thank you for taking a moment to review my profile.I am an experienced corporate lead who specializes in the Business Excellence, Customer Experience, Reputation Management, Change Management, Effective Leadership, Culture Enhancement, Occupational Health & Safety, Enterprise Risk Management and Organizational/ Business Psychology disciplines. With an award-winning track record of working across the Communications, Information Technology, Energy (Oil & Gas), Banking, Maritime, Construction and General Services industries, I consider experience to be an integral factor of success.I am skilled in Organizational Culture Development and Evolution, Policy Generation and Management Systems Development, Implementation & Auditing. Throughout the years, I have created and implemented many Cultural Awareness/Enhancement, Resilency and Change Management initiatives. I have also supplied key contributions to Customer Service, Quality Management and BCP systems as well. I have had the opportunity to craft both executive and operational strategies as well as execute aspects of same for overall organizational change.I possess a M.Sc in Organizational & Business Psychology. I also became the first person in the Caribbean & LATAM to have the designation of "Chartered Business Excellence Professional " (CBEP) conferred upon me by the Buiness Excellence Institute (BEX) of Ireland. I am a certified PECB Senior Lead Auditor and Trainer, Risk Management Expert, a Recognized Excellence Expert (R.E.E.) with the BEX as well as a certified PROSCI Change Manager. In addition, I actively practice Lean Six Sigma Black Belt principles to ensure efficiencies are prioritized.With regard to affiliations, I am a Professional Member of the following Institutions: ◇ The Society for Industrial and Organizational Psychology (SIOP), ◇ The Business Excellence Institute, ◇ The Trinidad & Tobago Association of Psychologists (TTAP) where I am a member of their Public Relations Committee◇ I serve as a Mentor, Speaker and Committee Member for AMCHAM TT as well.Additionally, I am proficient in customer experience, initiative branding, organizational psyche shifting, mentoring, coaching and people-centered strategic focusing. I have a strong Administrative Management background and am skilled in culture enhancement, change management, business excellence and innovation.Senior Consultant, Student of Life, Pursuer of Dreams while keeping step with logic, integrity and professionalism. Perhaps our paths will cross in the career network someday...

Current workplace

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s current company

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First Citizens
First Citizens
Senior Manager- Customer Experience
Website
firstcitizenstt.com
Employees
1279
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17 roles · 21 years

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. work experience

A career timeline built from the work history available for this profile.

Chairperson Of Advisory Committee

Current
Total Convenience Management (Tcm) Ltd.

Trinidad And Tobago

The Advisory Committee for this company is comprised of independent Subject Matter Experts who are appointed to offer insight & guidance to the executives of the organization. The Advisory Committee is separate and distinct from the Company's Board of Directors and its prime role is to offer strategic insight and guidance that TCM leadership may elect to.

Dec 2023 - Present

Principal Consultant

Current
Phi-Onyx Services Ltd

Trinidad And Tobago

Leading the Consultancy arm of the business which is focused on supporting organizations achieve Business Excellence by providing dynamic and diverse solutions.

Aug 2022 - Present

Strategic Partnership Builder

The Global Knowledge Initiative

Trinidad And Tobago

GKI is a new type of non-profit organization focused on maximizing what is available to solve pressing global development problems like food insecurity, environmental degradation, disaster relief and disease control and prevention. As a global community, they are poised to take on these complex issues.In my role as Strategic Partnership Builder, I will aim.

Oct 2022 - Dec 2022

Assistant Vice President (Avp), Regional

Regional Technology Company Post Sale From Massy Group.

Trinidad And Tobago

Leading a regional team to ensure Health, Safety and Environmental considerations are genuinely integrated into business planning, strategies and operations. Incorporated business resiliency, operational efficiency, change management, culture implementation and enhancement and Business Excellence in many projects and programs during my time with Massy.

Oct 2020 - Jul 2022

Behavioral Based Safety Consultant, Trainer And Auditor

Smi Ltd (Occ Safety Provider)

Trinidad And Tobago

Creating and implementing specific training modules, assisting with and conducting OSH Audits, Risk Assessment and policy development responsibilities etc.

Aug 2000 - Jan 2021

Assistant Vice President (Avp), Regional Hse

Massy Technologies Infocom

Designing, implementing, auditing and continuously improving Safety Management Systems across the regional operations of the Massy Technologies Group. Using Six Sigma and Change Management methodologies to streamline efficient processes. Applying Organisational Psychology and creativity to engender and sustain a robust contribution to the overall culture.

Jul 2020 - Oct 2020

Regional Manager

Massy Technologies Group

Designing, implementing, auditing and improving HSE Management Systems for the regional businesses of the Massy Technologies Group based in Trinidad and Tobago, Barbados, Antigua, Jamaica,and Guyana. Ensuring legislative and internal requirements are met as far as reasonably practicable. Developing procedures, policies, contributing to business resiliency.

Jan 2013 - Feb 2019

Hse Manager

Massy Technologies Infocom

Continued management of the company's HSE system via policy/procedure development, conducting audits, developing training programs and refining the HSE culture of the organization

2010 - 2013 ~3 yrs

Hse Coordinator

Massy Technologies Infocom

Creating and implementing a Safety Management System for the company.

Jan 2008 - 2010

Trainer & Consultant

Safety Management International Ltd (Trinidad)

Trinidad And Tobago

Supporting role in Audits, consulting and training.Administration.Advisory services.Policy development.

Jun 2002 - Oct 2019

Hse Coordinator

Gulf Marine Services

Responsible for ensuring the Health and Safety requirements for Maritime staff were met for locations at Chaguaramas and Galeota. Off shore experience obtained during this time

2005 - 2006 ~1 yr

Health Safety Environment Officer

Jokhan General Contractors Limited

Trinidad And Tobago

Overseeing on site satefy for assigned contractors.Toolbox talksJob inspections.Report GenerationCollaborative Risk Management with Client HSE repsN.B. Timeline for contract is an estimate.

Oct 2004 - Jan 2005

Executive Assistant

Belgroves Funeral Home Cemetery And Crematorium

Trinidad And Tobago

Administrative execution of various dutiesEvent PlanningCreation of PresentationsArchivingResearch & DevelopmentAspects of PRTimeline of employment is an estimate. Dates to be confirmed.

Jan 2002 - Oct 2003

Administrative Assistant

Rbc

Trinidad And Tobago

Reported to Chancery Lane Branch POSFiling, Report Generation Computer Output to Laser Disc (COLD) processing*Contract months are an estimate. Dates to be confirmed

Mar 1999 - Nov 1999
Team & coworkers

Colleagues at First Citizens

Other employees you can reach at firstcitizenstt.com. View company contacts for 1279 employees →

RD Renee De Landro Renee De Landro Colleague at First CitizensTrinidad And Tobago, Trinidad And Tobago View → LC Lou-Ann Caraballo Lou-Ann Caraballo Colleague at First CitizensPort Of Spain, Trinidad And Tobago, Trinidad And Tobago View → SC Shaka Charleau Shaka Charleau Colleague at First CitizensTrinidad And Tobago, Trinidad And Tobago View → SL S L P S L P Colleague at First CitizensPort Of Spain, Trinidad And Tobago, Trinidad And Tobago View → SS Simona Sisnett Simona Sisnett Colleague at First CitizensTrinidad And Tobago, Trinidad And Tobago View → MB Maria Bowen Maria Bowen Colleague at First CitizensBridgetown, Saint Michael, Barbados, Barbados View → AM Adrian Mohammed Adrian Mohammed Colleague at First CitizensPort Of Spain, Trinidad And Tobago, Trinidad And Tobago View → LS Lorraine Sealey Lorraine Sealey Colleague at First CitizensTrinidad And Tobago, Trinidad And Tobago View → MA Marcus Atherton Marcus Atherton Colleague at First CitizensPort Of Spain, Trinidad And Tobago, Trinidad And Tobago View → ST Salena Teal Salena Teal Colleague at First CitizensCheraw, South Carolina, United States, United States View →
1 education record

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. education

FAQ

Frequently asked questions about Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

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What company does Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. work for?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. works for First Citizens.

What is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s role at First Citizens?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. is listed as Senior Manager- Customer Experience at First Citizens.

Where is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. based?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. is based in San Fernando, San Fernando, Trinidad And Tobago while working with First Citizens.

What companies has Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. worked for?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. has worked for First Citizens, Total Convenience Management (Tcm) Ltd., Phi-Onyx Services Ltd, Caribbean Corporate Governance Institute, and The Global Knowledge Initiative.

Who are Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s colleagues at First Citizens?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s colleagues at First Citizens include Renee De Landro, Lou-Ann Caraballo, Shaka Charleau, S L P, and Simona Sisnett.

How can I contact Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.?

You can use AeroLeads to view verified contact signals for Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. at First Citizens, including work email, phone, and LinkedIn data when available.

What schools did Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. attend?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. holds Msc, Organizational & Business Psychology, Distinction from University Of Liverpool.

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