Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. Email and Phone Number

Senior Manager- Customer Experience @ First Citizens
Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s Location
San Fernando, San Fernando, Trinidad and Tobago, Trinidad and Tobago
About Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

Thank you for taking a moment to review my profile.I am an experienced corporate lead who specializes in the Business Excellence, Customer Experience, Reputation Management, Change Management, Effective Leadership, Culture Enhancement, Occupational Health & Safety, Enterprise Risk Management and Organizational/ Business Psychology disciplines. With an award-winning track record of working across the Communications, Information Technology, Energy (Oil & Gas), Banking, Maritime, Construction and General Services industries, I consider experience to be an integral factor of success.I am skilled in Organizational Culture Development and Evolution, Policy Generation and Management Systems Development, Implementation & Auditing. Throughout the years, I have created and implemented many Cultural Awareness/Enhancement, Resilency and Change Management initiatives. I have also supplied key contributions to Customer Service, Quality Management and BCP systems as well. I have had the opportunity to craft both executive and operational strategies as well as execute aspects of same for overall organizational change.I possess a M.Sc in Organizational & Business Psychology. I also became the first person in the Caribbean & LATAM to have the designation of "Chartered Business Excellence Professional " (CBEP) conferred upon me by the Buiness Excellence Institute (BEX) of Ireland. I am a certified PECB Senior Lead Auditor and Trainer, Risk Management Expert, a Recognized Excellence Expert (R.E.E.) with the BEX as well as a certified PROSCI Change Manager. In addition, I actively practice Lean Six Sigma Black Belt principles to ensure efficiencies are prioritized.With regard to affiliations, I am a Professional Member of the following Institutions: ◇ The Society for Industrial and Organizational Psychology (SIOP), ◇ The Business Excellence Institute, ◇ The Trinidad & Tobago Association of Psychologists (TTAP) where I am a member of their Public Relations Committee◇ I serve as a Mentor, Speaker and Committee Member for AMCHAM TT as well.Additionally, I am proficient in customer experience, initiative branding, organizational psyche shifting, mentoring, coaching and people-centered strategic focusing. I have a strong Administrative Management background and am skilled in culture enhancement, change management, business excellence and innovation.Senior Consultant, Student of Life, Pursuer of Dreams while keeping step with logic, integrity and professionalism. Perhaps our paths will cross in the career network someday...

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s Current Company Details
First Citizens

First Citizens

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Senior Manager- Customer Experience
Employees:
1279
Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. Work Experience Details
  • First Citizens
    Senior Manager- Customer Experience
    First Citizens
  • Total Convenience Management (Tcm) Ltd.
    Chairperson Of Advisory Committee
    Total Convenience Management (Tcm) Ltd. Dec 2023 - Present
    Trinidad And Tobago
    The Advisory Committee for this company is comprised of independent Subject Matter Experts who are appointed to offer insight & guidance to the executives of the organization. The Advisory Committee is separate and distinct from the Company's Board of Directors and its prime role is to offer strategic insight and guidance that TCM leadership may elect to adopt and implement.
  • Phi-Onyx Services Ltd
    Principal Consultant
    Phi-Onyx Services Ltd Aug 2022 - Present
    Trinidad And Tobago
    Leading the Consultancy arm of the business which is focused on supporting organizations achieve Business Excellence by providing dynamic and diverse solutions.
  • Caribbean Corporate Governance Institute
    Special Projects Advisor
    Caribbean Corporate Governance Institute Jul 2024 - Sep 2024
    Trinidad And Tobago
  • The Global Knowledge Initiative
    Strategic Partnership Builder
    The Global Knowledge Initiative Oct 2022 - Dec 2022
    Trinidad And Tobago
    GKI is a new type of non-profit organization focused on maximizing what is available to solve pressing global development problems like food insecurity, environmental degradation, disaster relief and disease control and prevention. As a global community, they are poised to take on these complex issues.In my role as Strategic Partnership Builder, I will aim to provide a bridge between the facilitation GKI along with its partners offer and the private & public sector interests within our region. The focus will be achieving specific objectives which serve the Caribbean region from a Disaster Relief focus.
  • Regional Technology Company Post Sale From Massy Group.
    Assistant Vice President (Avp), Regional
    Regional Technology Company Post Sale From Massy Group. Oct 2020 - Jul 2022
    Trinidad And Tobago
    Leading a regional team to ensure Health, Safety and Environmental considerations are genuinely integrated into business planning, strategies and operations. Incorporated business resiliency, operational efficiency, change management, culture implementation and enhancement and Business Excellence in many projects and programs during my time with Massy Technologies/ PBS Technologies.Ensuring applicable systems and certifications are current and that the relevant management systems are fully implemented & continually improved upon. Integrating Organizational Psychology, Change Management, Administrative Management and Business Resilience into all aspects of my role to ensure responsible and successful executions. Additional roles include Auditor, Trainer, Steering Committee Member and Mental Wellness at Work Champion.Always learning, I am committed to the core values of integrity, honesty and authenticity. I remain grateful for the ongoing opportunity to serve my regional teams and others.
  • Smi Ltd (Occ Safety Provider)
    Behavioral Based Safety Consultant, Trainer And Auditor
    Smi Ltd (Occ Safety Provider) Aug 2000 - Jan 2021
    Trinidad And Tobago
    Creating and implementing specific training modules, assisting with and conducting OSH Audits, Risk Assessment and policy development responsibilities etc.
  • Massy Technologies Infocom
    Assistant Vice President (Avp), Regional Hse
    Massy Technologies Infocom Jul 2020 - Oct 2020
    Designing, implementing, auditing and continuously improving Safety Management Systems across the regional operations of the Massy Technologies Group. Using Six Sigma and Change Management methodologies to streamline efficient processes. Applying Organisational Psychology and creativity to engender and sustain a robust contribution to the overall culture of our operations. Contributing from a place of integrity and committing to remaining in a state of growth & evolution along the way.
  • Massy Technologies Infocom
    Regional Director
    Massy Technologies Infocom Feb 2019 - Jul 2020
  • Massy Technologies Group
    Regional Manager
    Massy Technologies Group Jan 2013 - Feb 2019
    Designing, implementing, auditing and improving HSE Management Systems for the regional businesses of the Massy Technologies Group based in Trinidad and Tobago, Barbados, Antigua, Jamaica,and Guyana. Ensuring legislative and internal requirements are met as far as reasonably practicable. Developing procedures, policies, contributing to business resiliency guidelines as well as the over-arching strategies within the MT Group.
  • Massy Technologies Infocom
    Hse Manager
    Massy Technologies Infocom 2010 - 2013
    Continued management of the company's HSE system via policy/procedure development, conducting audits, developing training programs and refining the HSE culture of the organization
  • Massy Technologies Infocom
    Hse Coordinator
    Massy Technologies Infocom Jan 2008 - 2010
    Creating and implementing a Safety Management System for the company.
  • Safety Management International Ltd (Trinidad)
    Trainer & Consultant
    Safety Management International Ltd (Trinidad) Jun 2002 - Oct 2019
    Trinidad And Tobago
    Supporting role in Audits, consulting and training.Administration .Advisory services .Policy development.
  • Gulf Marine Services
    Hse Coordinator
    Gulf Marine Services 2005 - 2006
    Responsible for ensuring the Health and Safety requirements for Maritime staff were met for locations at Chaguaramas and Galeota. Off shore experience obtained during this time
  • Jokhan General Contractors Limited
    Health Safety Environment Officer
    Jokhan General Contractors Limited Oct 2004 - Jan 2005
    Trinidad And Tobago
    Overseeing on site satefy for assigned contractors.Toolbox talksJob inspections.Report GenerationCollaborative Risk Management with Client HSE repsN.B. Timeline for contract is an estimate.
  • Belgroves Funeral Home Cemetery And Crematorium
    Executive Assistant
    Belgroves Funeral Home Cemetery And Crematorium Jan 2002 - Oct 2003
    Trinidad And Tobago
    Administrative execution of various dutiesEvent PlanningCreation of PresentationsArchivingResearch & DevelopmentAspects of PRTimeline of employment is an estimate. Dates to be confirmed.
  • Rbc
    Administrative Assistant
    Rbc Mar 1999 - Nov 1999
    Trinidad And Tobago
    Reported to Chancery Lane Branch POSFiling, Report Generation Computer Output to Laser Disc (COLD) processing*Contract months are an estimate. Dates to be confirmed

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. Education Details

Frequently Asked Questions about Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.

What company does Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. work for?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. works for First Citizens

What is Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s role at the current company?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s current role is Senior Manager- Customer Experience.

What schools did Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. attend?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E. attended University Of Liverpool.

Who are Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s colleagues?

Gail C. Figaro (Msc.), Cbep, Cxad (Dip), R.E.E.'s colleagues are Sophia Siewsankar, Jaya Mangar, Shaun Alleyne, Tamara Caraballo, Evelyn Rouse, Adora Forsythe, Beverly Durity Fcca. Mba. Ca..

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