Led waterfall and Agile development teams through all phases of discovery, design, development and implementation for customer-facing, internal efficiency and manufacturing support projects. Served as PMO, coordinating programs and projects across facilities and departments, prioritizing IT and development projects according to business objectives. Led change management process, ensuring policy discipline for all software and hardware changes. • Delivered on-time and within budget the highest-priority 2018 corporate initiative, implementing Technique, an ERP for print manufacturing. Worked with executive team on priorities and implementation strategy; status reporting to upper management. Coordinated deliverables across many business groups, including estimating, client services, IT, and multiple manufacturing facilities. Managed vendor relationship, coordinating prioritization of defect correction and enhancements. • Oversaw rollout of internally developed data collection/camera verification system to 80 manufacturing devices; project saved over $2M over commercially available options. • Agile delivery of customer-facing portal for online proofing and digital asset management, with support for agency workflows.• Organized and standardized processes for internal software development and quality engineering team.

Managed a variety of information technology and application development projects related to automated document composition. Worked with internal operations teams and external customers to capture requirements, analyze existing customer processes, and design innovative and efficient new workflows. Managed software development teams with both onshore and offshore resources. Managed software design, development, acceptance testing, implementation, and customer transition to these new systems.• Served as product manager (architecting and managing Agile delivery through all phases) of the Avenue platform: large-scale automation of one-to-one direct mail campaigns. Avenue dynamically creates all components of each mailing package using business logic, populating mailing specific rates, dates, and affinity groups, automating Adobe InDesign Server and Quadient Inspire with a web front end for data maintenance and approval of generated documents.o Decreased client’s cycle times from 21 to 5 business days, reducing mailing costs and improving quality and consistency of output. Within one or two hours, the system generates documents and proofs (that used to take one to two days) and mail merge programming (that used to take up to five business days) with increased accuracy. From 2009-2017, the client mailed over 7.2 billion customer and prospect envelopes with Avenue, using over 10,000 unique creatives—with 0 mail merge programming errors. o Onboarded additional credit card/banking client to Avenue. o Extended the functionality of Avenue as an “item bank” for the creation, approval workflows, and maintenance of standardized educational item questions, and their subsequent use in the assembly of specific tests (backend automation generating print-ready PDFs and QTI output for a web-based testing application). o Enhanced Avenue for a major international airline to generate printed menus and related flight attendant instruction sheets for in-flight meal service.

Managed team of application developers for PMT’s suite of document automation systems. Also served as technical contact for customers who requested new document automation functions. • Managed document automation projects for one of the largest credit card providers in the world, generating highly regulated documents.• Served as product manager (architecting and managing all phases) of the Avenue platform: large-scale automation of one-to-one direct mail campaigns for one of the largest credit card providers in the world. • Delivered automated document generation using GMC Inspire with customer-provided data files. Examples of output being generated include retail shelf tags, region-specific channel listings for cable providers, region-specific order sheets for distributors of apparel with licensed college team logos, collection letters, etc.

Managed a variety of projects for MediaCompass, RR Donnelley’s customer-facing web-based Digital Asset Management system, including enhancements for customer-requested features and systems integrations (data imports and exports). Responsible for customer communications for requirements gathering, testing and implementation planning and execution, and final approval and sign-off. Worked with onshore and offshore development and testing teams by providing high-level software design and testing planning. • Managed all SLDC phases for development of the DemandSelect application, a browser-based interface built on a backend composition engine using custom development of XMPie (InDesign Server), with integrated customer data and content loading. Users customize and manage their own content creation and ordering according to controlled user access levels to templates and data. Corporate branding and messaging are effectively controlled and dispersed to regional offices or retailers. Users select whether to have their customized documents be sent to local printers for production, or to receive it in PDF format to email to contacts or print themselves.

Rose through the ranks from programmer/analyst on Quill's proprietary order entry system to project leader to application team leader for merchandising systems, data warehouse, marketing, and customer relations business user groups for Quill and other Staples-owned businesses. Managed projects, led cross-functional groups to define workflow and functionality, documented business rules, produced functionality requirements documents, designed database schema changes, served as subject matter expert resource for developers, coordinated testing and implementation.• Reduced catalog cycle time by 80% and increased accuracy by replacing manual catalog management process with an automated workflow. Completed project 25% under budget. Accelerated timeline to meet Advertising cycle constraints and implemented using an iterative approach to test the workflow with simpler catalog types. • Spearheaded customer, vendor, and item enhancements required for systems integration migrating new acquisitions onto Quill’s systems. Coordinated cross-functional teams in designing and developing modifications for custom printing and manufacturing of products, including a manufacturing cost model. • Increased sales by over $2,250,000 in annual additional sales with new system displaying required, optional, substitute or upgrade items for the requested sku during item entry.• Increased sales by over $5,000,000 annually with process automating integration of wholesaler items with Quill item mix. • Managed the re-write of the item maintenance system, moving from a Unisys COBOL environment to ASP/Microsoft SQL Server; over 50 screens and 200 batch programs converted. • Integrated Quill and Staples item maintenance systems to enable fulfillment from shared distribution centers. Led team consisting of business and IT associates from Quill, Staples Retail and Staples Contract & Commercial.