Gail Hines Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

First Operations knowledge manager hired by OneNeck; charged with consolidating multiple knowledge repositories into one. Developed requirements around KM program for Cherwell tool. Worked with in-house Cherwell Development Team to detail those requirements and test results toward implementation. Coordinated with SMEs and developed Style Guide and KM.

Austin, Texas Area

Knowledge Manager on U.S. Department of Veterans Affair's Enterprise Service Desk contract. Technical Lead and program expert for knowledge management program. Identified team KPIs and means to achieve organizational objectives. Developed program policies, procedures, and documentation (both customer facing and team facing). Developed and delivered.

Austin, Texas Area

Knowledge Manager on U.S. Department of Veterans Affair's Enterprise Service Desk contract. Developed criteria and standards for Tier 1 and self-service knowledge articles, developed and delivered training for new knowledge managers, acted as technical advisor for Knowledge Management team. Work performed in CA Service Desk Manager and remotely.

Austin, Texas Area

Knowledge Manager on the U.S. Department of Veterans Affair's Enterprise DCAT Single Tool Rollout Team. Wrote and edited knowledge articles for Tier 1 use. Developed and wrote knowledge manager guide and developed knowledge articles to support the knowledge management program. Work performed remotely.

Austin, Texas Area

Contracted to Flextronics. Extracted data from centralized databases for management decision making for supply chain team. Created Excel VBA macros to manipulate data for presentation to management.

Austin, TX

Trained and managed office administrative staff. Oversaw federal proposal preparation and submission process. Managed IT, HR, and executive management support.

Austin, Texas Area

Contracted to City of Austin, Communications & Technology Management Dept. Refined, improved, and documented department's process for extracting and delivering electronic data in response to public information requests. Performed e-discovery by designing and performing queries for data extraction. Validated queries performed by others. Extracted data from.

Austin, TX

Contracted to City of Austin, Communications &Technology Management Dept. Developed process for validating electronic data extracted in response to public information requests and developed SOP for data validation process. Validated queries and results from extractions performed by others.

Provided user technical support and resolved user technical issues. Developed and delivered IT related training. Served as Help Desk Coordinator and Software/Hardware Asset Manager.

Served as database manager for PBViews database software and provided administrative support for Balanced Scorecard (strategic performance management) program.

Round Rock, TX

Provided administrative support for two international sales managers. Compiled and manipulated sales data for management use.

Austin, TX

Managed staff of 10 people responsible for designing, proofreading, editing, and publishing agency documents. Team responsibilities included graphics creation, printing, distribution, and records retention.