Gail Karlovsky, Pmp, Csm, Cm-Prosci Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Naperville, Il

Manage up to five concurrent complex and cross-functional IT projects and programs. Maintain 100% ePMO and SDLC compliance on all projects. • Successfully Delivered Disaster Recovery Program with Board of Directors visibility utilizing over 200 resources covering 23 Tier 1 applications and implementing and testing individual disaster recovery methods and grouped recovery scenarios. Managed $7M budget, completed on time and under budget.• Directed Desktop Application Patching project to standardize all corporate desktops, enterprise wide, for third party Adobe and Java applications to eliminate Security vulnerabilities. This included creating a version dependency matrix of over 250 corporate applications against those third party applications and operationalizing quarterly testing and patching.• Initiating project to Re-architect Tier 1 Database Backups for the purpose of improving operational recovery of largest and most critical databases.• Scoping Oracle 11g Database Upgrades project beginning with risk tiering of over 100 databases. Engaging application owners to determine upgradeability and complexity of each applications database. • Appointed as liaison between infrastructure and application teams to expedite delivery of first track of SAP Consolidation program.• Facilitated rollout of over 2000 thick clients to Call Centers. Helped to define an exception process for hardware only projects to include only pertinent SDLC artifacts and expedite certain projects without sacrificing quality.• Designed Budget Tracking training which covers everything from using SAP and MS Excel pivot tables to exporting data and using the data to report finances on a project-wide basis. Covers definition of actuals, determining forecast, and tracking to a defined budget. • Led expansion of SAP Project Manager role enterprise-wide, to include access to project financials, eliminating the dependency on the Finance organization to receive budget actuals.

Responsible for a variety of both cross-functional IT projects and Infrastructure projects using both PMI and SDLC methodologies to manage resources, timelines, budgets, change and risk within a matrix organization. Maintained 100% ePMO and SDLC compliance on all projects.

Oversaw multiple simultaneous projects with teams of up to 25 using standard methodologies to manage resources, timelines, budgets, change and risk. Accountable for overall success of each project from initial needs assessment and design through implementation, testing, support, training and customer satisfaction. Assist in analyzing existing business processes and developing improved business workflows. Liaise effectively between executives, vendors, subcontractors and technical staff to define business needs and develop system specifications. • Noted for 100% success rate in meeting timelines and budgets for 4 highly visible projects.• Collaborated with team of project managers for agile development and launch of self-service e-commerce site for classified and display ads based on Service-Oriented Architecture (SOA), utilizing a customer portal.• Oversaw configuration and integration of credit card system (POS) as well as User Acceptance Testing (UAT) and implementation of both interfaces. Engaged internal financial teams and multiple vendors to attain end-to-end POS PCI compliance.• Selected as Chair of Reporting Performance Task Force to transform data inputs and reporting engine, resolving all high-priority issues and 95% of medium-priority defects to optimize report accuracy and cycle time.• Worked with third party vendor to define external XML feed to meet internal AdsML requirements for all Ad Order and A/R systems. Implemented standardized AdsML solution for all 9 newspapers.

Launched business and led all aspects of operations. Devised and executed business strategies. Developed online and print marketing content/materials. Established and managed client relationships. Defined objectives and business processes.• Directed intensive client instructional programs and provisioning of support services.• Oversaw design, development, and administration of consumer website.

Oversaw cross-functional teams through development, testing, and multi-phase release of major offerings. Managed full SDLC from gathering requirements through to QA, user acceptance and training. Interfaced with vendors and technology partners to integrate third-party products and coordinate release dates. Managed project schedules and budgets. Ascertained and resolved defects and development issues.• Successfully led 7 highly visible projects including overseeing 2 simultaneous projects with teams of 15 to 40 personnel per project. • Used proven project management methodologies to define formal release plan with map of critical path, buffers, and risk management strategies.• Noted for achieving the only on-time MSM release in Lucent/AT&T history.

Front-End Planner—AT&T Bell Labs (1994-1996)Directed translation of functional needs of product features into detailed technical specifications. Defined budget and resource requirements through development, testing, validation, documentation, and integration phases. Prioritized activities and led teams of 5-20 members from various internal disciplines.• Facilitated compliance with ISO-9000 certification standards, collaborating with internal auditors to identify and remediate compliance gaps to achieve certification on first attempt.

Coordinated up to 10-person teams in 4ESS Switch developing innovative features and functionality for auditing as well as billing and messaging solutions. Planned and managed quality assurance, including unit, feature, system, and regression testing. Oversaw schedule fulfillment for feature release.

Ms, Computer Science

B.A., Math/Computer Science