Gail Lafleche Email & Phone Number

Atlanta, Ga

Digital marketplace for waste and recycling. Provider of software-based solutions to businesses and governments worldwide with a mission to end waste.Recruited to grow client relationships within big box retailer base. Manage client relationships and identify opportunities for growth. Identify, design and implement value added solutions that reduce cost and increase diversion. Build relationships with key client decision makers to secure new and repeat business opportunities, plus improve profitability and retention. Services include trash, recycling, hazardous waste disposal and environmental regulation updates. Respond to RFP's, negotiate pricing and manage contract renewals. Manage cross functional teams to ensure client satisfaction and improve service levels. Increased client share of wallet by initiating program for major appliance recycling at 550 retail store and distribution center locations nationwide. Negotiated margins to maximize profitability and account penetration.Created client contract database to facilitate negotiations and improve client margins. Provide superior client experience by analyzing services and identify areas for improvement and cost savings. Helped client achieve 60%+ recycling diversion through project management, identifying new solutions and onboarding new recyclers.

Atlanta, Georgia, United States

San Mateo Ca (Remote)

Helps learners gain the skills and real-world experience they need to thrive in careers they love. Affiliated with universities across the country.Lead weekly Sales Development classes to engage students regarding topics including lead generation, contact targeting, SWOT analysis and running meetings. Students are enrolled in continuing education to improve their sales skills.Create scoring guide to assist scorers grade homework assignments for Sales Management and Sales Operations Classes.

Alpharetta, Ga

Informa provides financial data, benchmarking, research and qualitative and quantitative intelligence to clients to help them understand market, customer and competitor trends and make better product and investment decisions.Hired to sell research programs to financial institutions using knowledge from marketing financial services including credit cards, deposits and checking accounts.Manage overall client relationships and book of business totaling $3 million in annual revenue to ensure business needs are being met and additional opportunities are identified. Clients include banks, credit unions, trust companies, government agencies and ad agencies. Deliver exceptional client service and manage cross functional teams.• Manage RFP requests, project launches, and analysis requests to ensure client needs and deliverables are provided and met on time.• Work in partnership with Sales Specialists, Product Managers and Client Services to project client revenue, retention, manage onboarding process, and communications.• Conduct frequent in person reviews with large clients to define needs, negotiate contracts and communicate new services. Target new business opportunities within assigned organizations.• Track client spend amounts to determine potential opportunities.• Work with other departments (billing, product management, sales and IT) to ensure client needs are represented and solutions are developed to meet those needs.Develop and maintain strong client relationships. Introduce new features and product opportunities, uncover, introduce and implement strategies to increase client satisfaction and retention. Uncover customers' needs, problems and goals.Conduct business reviews with clients to introduce new features, product opportunities and increase retention.Responsible for subscription renewals and new product sales.Act as escalation point and ensure resolution of client issues.

Alpharetta, Ga

Sell marketing research, competitive pricing research and Mystery Shopping programs to financial institutions, consultants and advertising agencies. Product research includes deposit and consumer loan rates, account fees, business loans and cash management pricing.• Research target accounts and develop prospecting campaigns, drive discovery process through client meetings and communications, forecast results and close deals.• Oversee execution of research projects to ensure client satisfaction.• Doubled sales through client visits, targeting, and relationship building.• Created package of research to market to new market segment, which includes legal foundations.

Shelton, Ct

Global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Managed direct marketing programs for office equipment and financial services to small and mid sized businesses. Channels included print, direct mail, telesales, inserts. Programs were for new customer acquisition, activation and cross selling additional services. Managed all aspects of programs including budgeting, vendor selection, creative development, testing and analyzing results. Conducted and analyzed annual customer satisfaction surveys. Assisted in new product development including in person interviews, focus groups and prospect surveys.

Bachelor Of Arts - Ba, Economics

Mba, Marketing And Finance

Bachelor Of Arts - Ba, Economics

Bachelor Of Arts - Ba, Economics