Gail Major Email & Phone Number

Soddy-Daisy, Tn, Us

Doubletree Chattanooga Downtown

Oversight of Total Hotel Revenue:Develop and implement strategies to optimize revenue across all revenue streams, including rooms, food and beverage, events, and ancillary services.Utilize data analysis and market trends to forecast demand accurately, allowing for dynamic pricing adjustments and inventory management.Regularly analyze revenue performance, identifying areas of opportunity and implementing corrective actions as needed.Work closely with the sales and operations teams to align revenue strategies with promotional efforts and market positioning.Implement training programs to enhance the skills and knowledge of team members, including frontline staff, supervisors, and managers.Establish clear performance expectations and provide regular feedback to employees, recognizing achievements and addressing areas for improvement.Identify high-potential employees and provide opportunities for career advancement and succession planning within the organization.Foster a positive work culture through team-building activities, open communication, and recognition programs.Encourage a culture of continuous learning and professional development, providing access to resources and opportunities for further education.Conduct market research to understand customer preferences, market trends, and competitor strategies.Develop and maintain a strong brand identity and positioning that resonates with the target audience and differentiates the hotel from competitors.Implement integrated marketing campaigns across various channels, including digital marketing, social media, advertising, public relations, and partnerships.Utilize CRM systems to manage customer relationships, personalize communications, and drive repeat business.Track key performance indicators (KPIs) to measure the effectiveness of marketing initiatives and adjust strategies accordingly.

Detroit, Mi

Detroit, Mi

Detroit, Michigan, United States

Detroit, Mi

Detroit, Michigan

Windsor, On & Detroit, Mi

Us Full Service Division

Specific assignments that included account development, DOS on-boarding, implementation of sales policies and procedures and department audits. Worked closely with multiple Brand Leadership members including Hilton, DoubleTree, Marriott Autograph Collection, Sheraton, Westin, Holiday Inn, Best Western, Embassy Suites and Independent properties. Attended multiple trade shows on behalf our portfolio as well as key agency and account presentations.Proficient use in OnQ (all programs), Marriott Global Source, Starwood e-tools, Delphi MPE, ISAC and CI/TY. Cvent Supplier certified.

Southfield, Mi

Forecasting, Account Development, Exceed budgeted revenues, guest satisfaction, marketing plan and ensure that we are fully penetrating current and potential client base.Research on Hotelligence 360 and Demand 360Sales and Customer Service Training with Front Desk Agents.

Establish and execute sales & marketing plan along with achieving full revenue aspects.Evaluating current customer base of accounts - investigate further potential business. Prospecting of new accounts.Training and mentoring sales and front office team members.

Brand development in Detroit for first Starwood property in Downtown Detroit. Building relationships with Metro Detroit Convention & Visitor's Bureau, Cobo Convention Center and downtown business partners.Rebuilding client base, securing new business into area as well as repairing previous customers relationships.Establish and execute revenue budget for all outlets of property and full marketing plan.Training and mentoring of five sales professionals. Customer service training with front office team.

Achieved highest grossing revenue since hotel opening.Established numerous new accounts to increase market share in corporate and leisure segments. Executed a creatively planned marketing plan.

Establish and execute sales & marketing budget and plan.Working with a team of three sales professionals to gain market-share in corporate and leisure segments. Building new relationships with past customers and continuing building strong bonds with current clients.Attend trade events within Detroit area and through out the US with Omni Hotels and/or Metro Detroit Convention & Visitors Bureau.

Beginning my hospitality career as the Executive Assistant for the General Manager and Director of Sales at this location I was able to learn every aspect of the hotel while learning my ideal goal was to continue in Sales.Increasing revenues and occupancies year over year. Establishing relationships with corporate, leisure and airport operations. The most sucessful property in the youth sports market in addition to the highest occupancies with corporate segments.