We create Business Relationship Ninjas! We are singuarly focused on transforming leaders and teams into masterful professionals through our innovative and exclusive 4-level certification program called "BRiQ" - Business Relationship IQ.Client-facing roles such as Sales, Customer Success, and Account Management are critical to the success of any business. That's why we have meticulously designed the BRiQ program to cater to the unique needs of professionals in these fields.The BRiQ program is structured into four comprehensive levels, each focusing on specific aspects essential for building strong, sustainable relationships with clients and customers:The Improv Mindset: This level emphasizes the core values of flexibility, creativity, and adaptability. We believe that a nimble mindset is vital in navigating the ever-changing business landscape.Emotional Intelligence: Recognizing the significance of emotional intelligence in personal and professional growth, this level delves into self-awareness, self-management, and social awareness to empower participants with heightened emotional acumen.Empathy: Building on emotional intelligence, the Empathy level delves into self-empathy, social empathy, and behavioral empathy, enabling participants to truly understand and connect with their clients' needs and emotions.Influence: This final level hones the art of influence, covering crucial aspects like negotiation, persuasion, and sway, allowing our participants to exert a positive impact on their client relationships.Our goal is to shatter traditional training and development paradigms by offering courses that are experiential, enjoyable, and action-oriented. We strongly believe that learning should be fun and engaging, fostering a genuine passion for growth among our participants.We are revolutionizing the consulting landscape, driven by a singular mission to empower businesses and their teams with the tools to forge formidable client relationships!

I deliver expertise that sparks ideas and action! As a speaker with Vistage, I share insights with leaders of small and midsize businesses in an intimate group setting. I help them solve their greatest challenges and discover new opportunities, and introduce them to "The Improv Mindset" and Emotional Intelligence.

Maintained responsibility for all facets of change management for customer implementations and customer success, including building the change management approach and organization from the ground up. As part of the approach, I helped form the SyncHR Academy LMS program for customer administrative learning and internal team training. - Ensured the continued refinement and execution of SyncHR’s change management and training offerings for customers.- Implemented and led the Change Management team’s execution of the Organizational Change Management (OCM) lifecycle with each customer.- Assisted in the analysis of customer’s past and current-state workflows through change assessments, workflows and internal interviews.- Managed large and complex customer OCM projects from end-to-end with the SyncHR Change Management “toolkit”.- Refined and executed Stakeholder Analysis sessions with customers onsite to assist in leveraging their key influencers for the successful implementation of both the technology change and subsequent process changes.- Managed the development of customer specific and desired outcomes, which support improved customer future-state functionality, efficiencies, and team alignment.- Reviewed my team’s design and development of communication offerings to support timely, detailed and consistent messaging.- Encouraged and drove the execution of feedback tools to assess the impact of the change on organizations, using assessments of adoption, educational gaps, performance and acceptance of change.- Supported sales and marketing in business development efforts, including contributing to Statements of Work (SOW), RFP development, and key customer presentations, etc.- Reviewed, edited and contributed to the design and execution of internal training methodologies for current employees and new hires.- Managed the planning, timeline and approach for product release training, updates, and communication to customers.

- Collaborated on the development and execution of an entirely new change management offering as part of an HCM cloud-based platform start-up.- Established an analytic tool for reviewing customer’s past and current-state workflows through internal interviews and assessments.- Designed and developed Stakeholder Analyses to leverage in engaging various key influencers for the successful implementation of both the technology change and subsequent process changes.- Managed the development of structured outcomes, which supported improved client future-state functionality, efficiencies, and team alignment.- Created template communication offerings for customers to support timely, detailed and consistent messaging.- Developed and applied feedback tools to assess the impact the change on organizations, using assessments of adoption, educational gaps, performance and acceptance of change.- Supported sales and marketing in business development efforts, including contributing to Statements of Work (SOW), RFP development, and key customer presentations, etc.- Developed internal training methodologies for current employees and new hires.

Managed the recruitment, interviewing and hiring life cycle for all divisions within a multi-billion dollar insurance companyMet with leaders within Finance, Underwriting, Legal, and Claims to determine hiring requirements, skills and salaryDeveloped marketing approaches for obtaining the most qualified candidates that held the most promise for longevity within the companyCreated processes for tracking and monitoring the status of offersDrafted and posted online job descriptions on various Internet job sites