Gail Morton Email & Phone Number

A highly motivated energetic strategic thinking high calibre, senior and internationally experienced executive, with proven track record of integrating Transition and Transformation services and solutions to global customers. Strong Leadership in consulting capabilities along with extensive people management skills,Exceptional strength in the ability to recovery failing programmes and driving them to successful completion. Takes a pragmatic approach towards Service Design resulting in cost savings for both Supllier and Client. A Talent for reviewing the proposed Transformation Journey and identify any shortfalls and gaps, ensuring the delivery of a full end to end solution.Extensive experience both in a consultancy and practical capacity implementing and onboarding of ITSM / CMDB Tool aligning with ITIL processes and understanding data flow requirements to interface between ITSM and third party tools CA, IBM , HP. Specialties: Transition and Transformation Management * Program Management * Service Management * Account Management * ITIL * Stakeholder Relationship and Management * Client Service Delivery * Outsourcing * Partner Engagement * Process & Procedure Standardisation /Improvement* Service Rectification * Operations Management * Team Leadership* Management Reporting * Offshoring * End to End Solution Architecture * Methodology Development & Implementation *Global & Virtual Team Management* New Business Support*

Listed skills include It Strategy, Client Relationship Building, Business Transformation, Emerging Trends, and 46 others.

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  Programme Director

  Zurich Insurance Company Ltd

  Derby, Gb