Gail Ramsay Email & Phone Number

Kansas City, Missouri

• Promoted to assist the Senior Product Manager with day-to-day operations of the USDA contract and to do whatever was necessary to make the contract successful for 15 task assignments handled by our 60 BSIT and n-Link Consultants.• Handled confidential information with coordination with two HR departments - BSIT and our co-contracting company, n-Link.• Maintained confidential SharePoint records including: Employee files, evaluations, payroll, contracts, policies and procedures, and private documentation.• Scheduled candidate interviews, participated with job fair recruitment, and coordinated applications from outside consultants.• Reviewed new hire job applications for the government. Ensured all security documents, I-9s, fingerprints, and benefit paperwork were completed properly. Handled training requirements and orientation.• Coordinated and planned special events including one-on-one meetings, corporate and staff meetings, off campus events, catering for team lunches, and holiday parties.• Completed equipment and software requests for staff members.• Ensured the individual task reports were completed weekly. Compiled the separate reports into a single document to create the overall weekly progress report that was sent to the USDA chiefs and our corporate management.

• Provided technical writing for the Architecture Office.• Worked closely with development and support teams to write and edit technical documentation and glossaries. • Supported the Program Manager with project tasks.• Utilized the Software Development Life Cycle (SDLC). • Managed documents using SharePoint and Rational ClearCase. • Applied industry standard writing techniques such as IEEE standards to enhance document usability through document organization, presentation, using a clear and understandable writing style.

• CISPlus Integration project to convert the Aquila and KCPL systems into one utility billing system.• Documentation of system gaps/differences, work items, issues, and tasks in the Trakker database.• Recorded status, Conversion errors, efforts and resolutions by the Core and Conversion Team architects, designers, programmers. Updatee functional specifications with solutions.• Maintained the MS Project timeline and the Weekly Team Status Report for the Business.• Maintained the calendar of vacations and time off for the team of 57 employees and contractors. Validated time sheets.• Wrote test plan and tested the Interactive Voice Recognition (IVR) system for customers to reach customer service.• Share Point administrator maintaining documents and records.• Wrote and published minutes for various team meetings.

·• Short–term contract to assist with reorganizing all HR personnel and training files.• Point of Contact for Workman’s compensation partnering with Accounts payable and billing to ensure invoices and claims are received and paid.• Audited HR files ensuring proper forms are complete and accurate according to HR legal standards.• Used in house system to extract data, importing data into Excel to complete mass mailings, create labels, run reports, and track employee activity. • Used Access to track vendors and update contractual information.

• Short-term contract to assist with Documentation and Quality Assurance support for development software• Wrote user manuals, use cases and scenarios including diagrams, test cases, test scripts and plans, and help screens• Functional testing and reports

• Worked with the IT team to manage and enhance documentation• Maintained an electronic and a physical library of all documents, manuals, software, licenses, discs, and procedures including a checkout process to track these resources• Responded to both external and internal IT auditor requests• Tracked service level performance of all external vendors to verify compliance• Reconciled contracts and bills• Backup support to the Help Desk team

• Wrote Business Continuity Plans and reports for pur location and three other locations using LDRPS• Handled Safety Management, OSHA reports, ergonomics, and wrote emergency procedures• Wrote operation manuals, and system downtime reports (Service Level Agreements or SLA's)• Telephone administration• Human resource functions• Handled building maintenance requests• Worked closely with facilities, security, and computer room staff• Ordered office and cafeteria supplies• Handled equipment and furniture procurements• Handled incoming and outgoing mail and procedures

• Promoted to define design and analyze application requirements. Wrote Functional Design Documents and user documentation for new products and/or enhanced functionality. Researched project requirements from internal departments, airline affiliates (Delta, Northwest, and TWA), travel agency subscribers and 3rd Party vendors. Resolved functional issues, tested, trained, and implemented roll-out.• Increased value to owners by mentoring other Systems Analysts; improved and standardized customer documentation; identified potential new revenue steams and market opportunities; attended regulatory/security awareness classes; tested products against documentation. • Delivered owner distribution in emerging channels by acquiring education in newer technologies such as web design, HTML, XML, Front Page, and MS Office products • Expanded product credibility and ease of use and accessibility by making significant updates and contributions to the customer documentation. Performed extensive verification and testing and suggested improvements to the testing process and methodology.• Improved customer satisfaction by maintaining frequent contact with Product Line Managers, accounts, and internal focus groups• Met commitments on time and within budget• Created and analyzes ad-hoc reports• Aided in the escalation/resolution of project risks and issues

Ba, Business, Economics

Activities and Societies: Abroad Education in Geneva, Switzerland - International Marketing, French, Multi-National Corporations.Private.

Bachelor Of Arts (B.A.), Business/Managerial Economics