Gail R. Delaney Email & Phone Number

Davenport, Florida, United States

I am an editing professional with nearly 20 years of experience, beginning as a line editor. I progressed to acquisitions, executive editor managing a small team, and then 10 years as Editor-in-Chief for a small press where I oversaw 100+ authors, a team of line, content, and proofreading professionals, and managed the release of over 600 manuscripts.I understand how to edit your craft without changing your voice, and what elements pertain to each. I am a tough editor, so be warned! :-) I am a strong proponent of POV maintenance (no head hopping), active voice, and the Oxford comma (see what I did there?). That is "fat" (you don't need the word nearly as much as you think you do)! Do or do not, there is no "began to."While I offer more than one type of editing service, it is my strong opinion that a manuscript should have different "eyes" on it for the best final outcome.

Web FAQ content creation, instructional video script writing, and additional content contribution as needed.

Composing blog content post based off structure and interview transcripts to meet client needs.

Maitland, Florida, United States

Calabasas, California, United States

• Definitive "Voice" of the "PointClub" brand, the B2C-panelist side of InnovateMR• Create narrative for PointClub website, and coordinated with creative team and freelance artists for graphic collateral• Responsible for all text content on website, from explanations to descriptions• Create and maintained audience engagement calendar for social media and blogs, including daily, weekly, and bi-monthly campaigns as well as long term projects• Focus on educating, engaging, and empowering propriety panel known as PointClub in the best practices of being survey takers for marketing research• Collaborate with B2B side of firm for marketing to clients by presenting strengths of our proprietary panel in a relatable, insightful way• Coordinate contact with legal team to assure website and all programs are handled properly• Create and maintain customer care response library for customer care team to respond to written inquiries with concise and correct information

Chatsworth, Ca

• Guest writer for social media outreach to Notary members, writing about relevant topics such as notary best practices, advertising law, and business opportunities

• Reviewing and maintaining stock and inventory of product for resale and print products.• Maintain active record of all order statuses• Obtain and compare quotes from various vendors• Budgeting and schedule planning• All steps of the purchase order process

Chatsworth, Ca

• Created 140+ template database of legal requirements, standards, and procedures for use in responding to incoming customer emails

Castaic, Ca

• Managing and supervising all levels of manuscript acquisitions, release schedule and maintenance, contract negotiations, formatting, editing, and distribution of all manuscripts• Assuring strict adherence to deadlines and company-established levels of quality• Open communication between Desert Breeze management, authors, and affiliates• Coordination and management of 5 associate editors, 3 copy editors and over 100 authors

Chatsworth, Ca

• Coordination and assignment of ID-Proofing appointments between employees in high-risk fields and Certified Trusted Enrollment Agent Notaries

Andover, Ma

• Responsible for providing client service and support by accurately communicating with financial advisors, shareholders and other interested parties via written correspondence• Worked independently and primarily from a home office, with occasional in-house visits

Surprise, Az

• Managed and oversaw 3 Senior Editors and 2 Associate Editors• Supported Editor-In-Chief in various daily clerical and administrative tasks• Maintained editing schedules, coordinated and logged workflow, and reviewed all completed edits for accuracy and style

Andover, Ma

2000-2005 Adjustments Specialist • Primary function as Quality Control on processed adjustments to assure high quality service to Putnam employees• Worked independently and primarily from a home office, with occasional in-house visits1999-2000 Adjustments Processor • Fully trained in all aspects of account reparation by request of both internal and external sources

Andover, Ma

• Provide exceptional customer service to Putnam clients via an inbound call center

Chelmsford, Ma

1995-1997 (Following positions held simultaneously)Coordinator, Pro-Breeder Program• Organized and coordinated Pro-Breeder Program • Compiled and maintained national breeder database National Inside Sales Coordinator• In office support for Outside Sales Representatives across the United States and Canada• Created training manual for new computer program upon implementation International Sales Coordinator• Coordinated international deliveries of products to clients in JapanCustomer Service• Maintained knowledge base on our products, as well as comparative data on competitors

Plaistow, Nh

1992-1995 (Many positions held simultaneously)Senior Customer Service Representative • Processed orders, reviewed account status, and answered product-related questions in a call center setting.Sponsorship Program Assistant• Assisted Sponsorship Program Coordinator by contacting organization seeking sponsorship for events and activitiesEmployee Reference Library Coordinator• Maintained reference library for customer service representatives to increase and enhance their product knowledge; including but not limited to tack, Western styles of riding, English styles of riding, veterinary and equine careNew Employee Trainer• Assisted in the training of all new customer service representatives