Gail Doyon Email & Phone Number

Boston, MA

• Support Clinical Operations Department:
• Execute full cycle management of department projects.
• Engage in continuous quality improvement of processes and reports by collaborating with managers and other departments and providers.
• Develop and implement project charter and workflows.
• Facilitate timely completion of project plans and deliverables in agile environment.
• Develop and maintain communications and supporting documents for projects.

Boston, MA

• Assist with development of the One Care Program for patients with dual eligibility for Medicare and Medicaid:
• Researched, documented, and coordinated with other departments to ensure quality and timeliness of service.
• Supported growing member base by analyzing member claims.
• Initiated internal queries, manipulated data, and developed reports.

• Posted articles, initiated conversation topics and answered questions about health and wellness on Knee1.
• Created exercise videos for people with knee injuries for the Knee1 website.

Boston

• Coordinated a collaborative project to improve breastfeeding rates and maternity care practices nationwide using quality improvement techniques:
• Managed staff training by serving as liaison between remote external teams and international contractor- Ensured compliance and timeliness of deliverables.
• Managed a web-based database for knowledge sharing among multi-sector teams to ensure collaborative success- Trained and assisted members on site features, interface, and communication.
• Coordinated project data tracking and reports for internal and external stakeholders for project evaluation and strategy review- Compiled and maintained data in systemized monthly tracking spreadsheets using pivot.
• Coordinated project team activities to ensure quality and meet deadlines- Produced and managed structured work plan of project deliverables.- Managed calendars, organized and scheduled conference calls and meetings.

• Supported Principal Investigator (PI) on global health research initiatives focused on prevention, diagnosis and treatment of cardiovascular disease (CVD):
• Analyzed data on topics such as untreated CVD mortality rates. Communicated findings to project team via presentations, reports, tables and figures using various software platforms.
• Created and managed Excel database on prevalence of major risk factors for CVD worldwide. Wrote qualitative report used in constructing a cost-effective tool for predicting CVD and creating prevention programs in.
• Managed office flow and organization, resolved technology-related issues, handled meeting and class preparation, and processed reimbursements.
• Maintained professional accreditation documents for licensure and required hospital faculty forms.
• Assisted with grant preparation materials and internal forms for NIH prior to submission.

• Supported staff scientists with evaluation of research studies and interventions involving children’s media use:
• Organized, itemized and coded results in SPSS, analyzed qualitative data for regional trends.
• Transcribed and analyzed interviews and reported outcomes to evaluate the efficacy of in-school curriculums encouraging positive social behaviors and proper TV use. Supported two physicians and the administrative.
• Reorganized and updated office including creating forms and manuals to improve office efficiency.
• Handled accounting tasks: accounts payable, petty cash, invoicing, addressed variances.

• Promoted Living Will Advance Directives Program by participating in local health fairs.
• Assisted with the implementation of community based program to improve chronic disease self-management (Cuídate).
• Led the development and assisted with the design of local health disparity research.
• Documented meetings to garner internal and external attention for the Central Florida Partnership on Health Disparities (CFPHD).

Orlando, Florida Area

• Customer Service, answering questions about merchandise, customer problem resolution.
• Supervised employees to help create an effective working environment.
• Opened and closed store, cash handling and deposits.

• Created the best in guest satisfaction
• Made gift shops show ready for guests
• Sold memorabilia

Bs, Health Sciences, Business And Psychology

Education record