Gail Skinner Email & Phone Number

- Growing the adoption of our SaaS solutions among our current client base.- Developing a wider strategy for the positioning and packaging of our products, identifying weak points in the Customer Journey and implementing initiatives to improve CX.- Creation of Aptean Trust Center from ideation and buy-in through to delivery, influencing tens of millions in.

- Working with our international sales team to help customers realise the value of digital transformation and cloud computing- Curating and delivering knowledge-building courses internally and externally on digital transformation initiatives

- Owning the coordination of commercial, insights and technical support teams to ensure contracted deliverables are met and client renewals are achieved.- Acting as the primary technical escalation point across our top accounts to ensure effective business prioritisation, communication, and risk analysis of accounts.- Manage implementation of large or.

- Onboarding Enterprise Clients- Managing and prioritising incoming client work for team of FTEs- Internal and External solution consultantion

- Onboarding enterprise clients from programme design to inception- Managing bespoke product adaptions for key clients- Ensuring latest tech enhancements are adopted by all clients- Managing complex projects with multiple stakeholders to fruition

St Albans, United Kingdom

- Building client relationships with a view to being a trusted advisor among all of my clients.- Helping brands to measure their customer experience, tailoring data collection to business questions and strategic missions.- Overseeing the technical implementation of projects from concept to completion, working with digital and operations teams.- Crafting.

Santa Venera, Central Region, Malta

• Delivered key transformation projects as part of the merger of Paddy Power and Betfair.
• Reimagined our PCI compliance process across the contact centre to a time-saving from 5 minutes to less than 30 seconds per incident.Responsibilities
• Management of customer interaction channels (chat, voice, and email) for a large-scale 24/7contact centre including routing and problem-solving.
• Ownership and management of business reporting, internal knowledge base and external Help Centres across two distinct brands.
• Managing relationships between the business and third-party providers.

Malta

Stevenage, United Kingdom

Hatfield, England, United Kingdom

Whilst studying, I worked at the university nightclub. In my role I was responsible for ensuring the bar ran smoothly throughout the night, that all drinks and funds were accounted for, that customers were served promptly, and that staff felt safe throughout the evening.

Luton, England, United Kingdom

Whilst studying, I worked for three years in my local Sainsbury's supermarket. This job helped me shape my work ethic, my "get things done" attitude and appreciation of the customer. I assumed a number of roles and responsibilities in my time here, including running the customer service desk, supervising the checkouts, and locking up the shop at the end of.