Gail Tonkinson Email & Phone Number

With over 25 years of customer-facing experience, I have built a successful career by focusing on enhancing the Customer Experience within all business sectors. I specialise in Customer Satisfaction, Contract Management, Time Management, Customer Experience optimisation, and Microsoft applications, including Excel. My expertise is further demonstrated through my ability to manage historic contracts whilst delivering exceptional service to clients.As part of our team’s relentless commitment to excellence, we have been honoured three times with the prestigious ‘Close the Loop’ award at the Account Experience Awards (2021, 2022, and most recently in 2023), organised by Customer Gauge. These accolades, along with the 'Best in Class' award in 2021, are a testament to our dedication to continuously improving customer interactions and contract execution.My approach emphasises listening to customer feedback to identify and resolve root causes, driving improvements that lead to long-term customer retention. With a strong focus on closing the loop and improving response rates, I prioritise making the customer the centre of all business decisions, ensuring their satisfaction and loyalty.