Gail Wallis Email & Phone Number

Swansea, United Kingdom

Swansea, United Kingdom

• Configuration, Release & Environment Management (Lloyds TSB Account)
• Using the Borland StarTeam tool to create Releases
• Facilitating and Attending Implementation meetings to ensure correct procedures are carried out
• Issuing Live & Test Deployment requests
• Baselining all code for future release to be created
• Updating Excel spreadsheet to ensure all code is accounted for

Swansea, United Kingdom

• System Tester
• Re-write test scripts for the Inland Revenue Account to enable accurate testing to be completed.
• Perform System testing for the Lloyds TSB Account using detailed test scripts.

Swansea, United Kingdom

• Working shift patterns as part of the support team
• Completing early morning checks to ensure systems are up and running before start of business for the Customer
• Taking calls and logging them on an automated system to resolve the following:o Password Resetso Print mergeso Arrange for engineers after diagnosing hardware problemso Arranging with vehicle examiners for laptops to.
• Completing daily & weekly customer reports, and attending weekly meetings with the account managers and customers to resolve various issues

Swansea, United Kingdom

• Business Support Group
• Production of reports to enable completed work to be billed to the customer
• Collating the required information for producing the draft invoice to be sent to the customer. Seeking approval and issuing final invoice.
• Liaising closely with external customers regarding completed work for billing.
• Using SAP for customer billing and creating Purchase Orders
• Producing quarterly invoices for EDS/HP customers (DVLA/VI/DOTA/DSA)