Gail Benson Email & Phone Number

Atlanta, Georgia, United States

Himformatics bridges healthcare and technology to empower clients to tackle healthcare’s biggest challenges through strategy, planning, and implementation. The result is enhanced delivery, improved patient experiences and outcomes, and streamlined operations. Our extensive IT healthcare knowledge spans Strategy, Analytics, Revenue Cycle, ERP and EHR.

Alpharetta, GA

Director of IMPAX Support, a radiology application. Led a team of managers, technical advisors and technical support analysts who supported hospitals across the US and Canada. Put several processes in place to ensure consistency in supporting our customers while also focusing on enhancing the training and skills of our team members. Project managed the.

Alpharetta, GA

eMDs is a leading provider of technology and services for providers. My role is a leader of customer facing teams on the Operations side of the business, including application and technical support, consulting services and account management.In 2016, McKesson sold our electronic medical records and practice management software to eMDs and several of our.

Dubuque, IA And Alpharetta, GA

Operations leader within the technology division of McKesson Corporation. Prior to December, 2014, I worked in the Dubuque, IA office and then moved to the Alpharetta, GA office. During my tenure as a director, listed below are several accomplishments:- Implement several Support process improvements resulting in a lower case backlog, improved average.

Dubuque, IA

Manage technical support engineers supporing McKesson Clinical applications. Key highlights include:- Improved customer satisfaction levels on event driven surveys from 76% in 2004 to 95% in 2007- Implemented transition from implementation to support process to ensure customers were familiar and comfortable with support processes after go-live. The number.

Dubuque, Iowa Area

Technical project manager for large scale practice management upgrades/data conversion from balance forward accounts receivable to line item detail. I made the decision to move into this position from management to ensure that my technical skills would remain solid, also knowing that there was a need for the entire customer base to migrate to this new.

Dubuque, Iowa Area

Promoted to a Supervisor and then Manager of Product Support for our physician practice management application. This product was used in group practice locations ranging from 10 - 700 physicians. Duties included:- Managing team of 10-20 employees supporting the following practice management applications: Registration, Scheduling, Billing (claims.

Dubuque, Iowa Area

Technical support analyst for practice management application, support mid to large sized group practices. Worked various tiered levels of support from an analyst to assigned large customers and finally as a research programmer. Duties include:- Phone technical support for customers relating to all aspects of the application, including registration.