Gail Winslow Email and Phone Number

• Worked remotely from my home in Tennessee the past 3+ years.• Supported Field Service Manager and maintained schedule for entire team of 25 Field Service Engineers.• Scheduled repair visits for customers according to contract terms and urgency.• Dispatched Field Service Engineers to customer site according to location and experience.• Updated customers daily on pending work order status and resolved scheduling conflicts.• Coordinated new printer installs and training with Implementation Team. Ordered parts and tools.

• Assisted Outside Sales Department manager with 50+ airline accounts. • Processed sales orders, quote requests and return authorizations.• Researched and resolved issues with orders and deliveries.• Collaborated with Purchasing and Shipping Departments to ensure timely shipments.• Administered training of new Sales Department personnel.

• Greeted visitors. Answered, screened, and forwarded calls.• Processed orders in Syteline, credit card payments and daily catalog mailings.• Maintained office supply inventory and scheduled office equipment service visits.

• Corresponded with customers regarding orders via telephone, fax and mail. Reviewed for accuracy and processed in MAC order entry system.• Resolved customer complaints, checked availability and order status.• Processed credit card payments. Printed and mailed invoices

• Administered Accounts Payable and Accounts Receivable for US branch of international manufacturing company.• Coordinated and maintained all Human Resource benefit information including health insurance, vacation, and time off.• Purchased all supplies for office and manufacturing while maintaining inventory management system.• Attained proficiency in Navision, an all-inclusive accounting, inventory management and order entry system.

• Headed account for Dillard stores nationwide. Placed orders and tracked deliveries for timely shipments.• Collaborated with 5 District Sales Representatives ensuring accurate fulfillment of customers' orders.• Conveyed critical information to retailers and wholesalers regarding order availability and delivery. status.• Corresponded with Production, Shipping and Allocations Departments to meet customer. requirements.• Gained extensive experience in SAP, Microsoft Word and Excel.Allocations Department Associate • Corresponded with Customer Service, Production and Shipping Departments to ensure correct and timely allocation of product. Batch Order Entry Associate • Processed Data entry of Batch orders and Return Authorizations. Records Management Associate • Copied, Faxed and Filed for Allocations and Customer Service Departments. Outbound Department Associate • Started in the Distribution Center as Picker/Packer of orders, advanced to Level Coordinator, Retail Ticketing Coordinator and New Personnel Trainer.