✰ Gaines Kergosien Email & Phone Number

Madison, Al, Us

As Director of Engineering, I lead the strategic and operational directives of the engineering department, emphasizing the well-being, productivity, and professional growth of the software development team. My role ensures all engineering activities are strategically aligned to deliver high-quality software solutions efficiently.Key Responsibilities:• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐓𝐞𝐚𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: I lead the engineering team, fostering an environment that promotes personal and professional growth. This includes regular one-on-one mentoring, developing personalized career plans, and facilitating a culture of continuous improvement and innovation.• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: I am responsible for identifying and eliminating inefficiencies in the development process. By optimizing workflows and implementing cutting-edge technologies, I enhance our team's ability to deliver projects effectively and meet evolving market demands.• 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭: I spearhead initiatives to define and implement stringent quality assurance processes, aiming to reduce defects and improve software quality. My oversight ensures that all engineering tasks are accurately tracked and reported, enhancing transparency and accountability across projects.• 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞 𝐀𝐥𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Working closely with HR and senior management, I manage resource allocation and adjust team compositions to maximize efficiency and job satisfaction. I also lead the performance review process, aligning it with both company goals and individual development needs.• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐁𝐚𝐜𝐤𝐥𝐨𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I regularly engage with stakeholders to align engineering efforts with business goals and manage the engineering backlog with the CTO and project managers to prioritize strategic projects.

Madison, Al, Us

I led an agile transformation initiative to improve SDLC processes and work management tooling. This resulted in an offer to manage adoption of Azure DevOps as PMG's Engineering Director.

Grand Rapids, Mi, Us

At Trailhead Technology Partners, I've played a pivotal role in driving our consultancy's growth and refining our software development initiatives. My leadership has been instrumental in advancing process improvements and guiding our team through successful product launches and enterprise integrations. Highlights of my tenure include:• 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐚𝐧𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬: My oversight in product and project management has led to the successful deployment of new products and complex system integrations, demonstrating our capability to deliver cutting-edge solutions.• 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐄𝐬𝐭𝐢𝐦𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: I redesigned our estimation methodology, improving budget accuracy by over 25%. This has ensured projects are scoped and priced more precisely, significantly enhancing client satisfaction.• 𝐃𝐞𝐯𝐎𝐩𝐬 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬: I spearheaded the establishment of a common set of DevOps best practices, fostering better collaboration and consistency across projects. This initiative has significantly improved our project execution and output quality, reinforcing our consultancy's competitive edge.• 𝐇𝐚𝐧𝐝𝐬-𝐎𝐧 𝐀𝐏𝐈 𝐚𝐧𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Beyond leadership, I have contributed directly to the technical work, particularly in API and integration development. My hands-on involvement ensures that our solutions not only meet but exceed the highest standards of technical excellence and integration efficiency.Through strategic planning, innovative problem-solving, and a commitment to excellence, my work at Trailhead Technology Partners underscores my dedication to leveraging technology to not only meet but exceed business objectives, setting a new standard in tech consultancy.

Nashville, Tn, Us

Responsible for leading multiple onshore and offshore full-stack engineering teams focused on improving enterprise infrastructure, identity management, and compliance systems. • Increased development quality and reduced support workloads by 50% through improved development processes and collaboration tools.• Introduced structured product backlog management to engage stakeholders in the process of reviewing and approving requirements while providing visibility into backlog prioritization, providing additional benefit of creating organic documentation for reference in support and knowledge sharing.• Established peer review and automated testing standards to address a lack of QA resources. Shifting accountability for quality to the entire team virtually eliminated production issues and prevented knowledge silos reducing risk and helping with onboarding during staff turnover.• Reduced technical debt and time-to-delivery by migrating processes to use the ServiceNow platform.• Managed firm-wide initiative to replace a decade-old custom request catalog application with a ServiceNow service catalog and portal, collaborating with stakeholders across the organization to incorporate improvements and redesign outdated request/fulfillment processes.• Designed and led development of a CMDB implementation with integrations to populate application, server, and database information for operational support and reporting purposes. Consolidation of this data supported the firm-wide initiative to automate processes and quality controls.• Managed staffing for three dedicated development teams and introduced new staffing options by vetting and onboarding offshore managed service vendors and partners.• Introduced offshore managed services partner for incorporating ServiceNow specialists at a 25% lower rate than any existing staffing partner.• Evaluated vendor offerings and negotiated rates to incorporate industry-leading design elements in the new service portal implementation.

Zurich, Ch

Innovated through the creation and execution of new programs to raise software development standards and leading .NET/Microsoft stack project teams in applying SOLID principles to establish best practices.• Reduced reported defects by over 90% through the introduction of unit testing and improved processes for capturing and implementing requirements.• Established knowledge base to reduce dependency on knowledge silos and facilitate onboarding.• Created and ran a weekly office-wide developer training program for over 600 employees to support the director of development’s objectives for improving cross-team collaboration and technical skills.• Secured guest speakers and mentored employees to provide presentations on design principles, patterns, problem-solving techniques, and technologies important to upcoming development efforts.• Reduced timeline of high-risk firm-wide rebranding implementation by six months by refactoring codebase to utilize SOLID principles.

Beaverton, Oregon, Us

I was hired into a lead technical role to provide architectural and implementation guidance for a multi-million-dollar cross-business initiative with a multinational auto and truck parts manufacturer. My responsibilities were to provide expertise and guidance to groups across the enterprise in the design and support of architecture and infrastructure solutions for business applications. In addition to defining and reviewing the implementation of standards, methodologies, and best practices, I oversaw and participated in the design, implementation, administration, and support of systems architecture and infrastructure products to ensure security, availability, reliability, and scalability applications across the enterprise.Part of my role as technical lead was to maintain knowledge of industry trends and new technologies for potential application within the enterprise, which I accomplished by attending numerous technical conferences where I was invited to speak on API management and governance. I performed research and analysis to formulate recommendations regarding technologies, products, and solutions to fulfill requirements within the enterprise. I also coordinated with vendors and service providers to gain a clear understanding of product or service capabilities and costs as well as identify potential risks.During my time with Vanick Digital I established an integrated approach and digital tool set between domestic, global business leads and strategic partners to facilitate a cohesive digital strategy that would allow the client organization's digital initiatives provide a distinct competitive advantage.

Brentwood, Tennessee, Us

Hanover, Md, Us

Nashville, Tennessee, Us

Detroit, Mi, Us

Alumni, Non-Profit/Public/Organizational Management

Bachelor Of Science, Information Technology