Restructured the development team and brought new products to market in the recruitment sector. Improved recruitment application by guiding the team in their daily tasks. Daily reports with the Technical Director to draw up reports and find solutions to increase sales. Meeting with customers to resolve any problems and implement suggestions and recommendations. Management of the development team with daily scrum.- Manage the development team for better productivity.- Interact with customers on any issues and provide better solutions. - Assist the Technical Director in managing projects and new modules.- Provide advice on development and application structure.- Server management

Helping customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers. Acting as a Canon brand ambassador and the first point of contact for clients. Putting problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.- Provide consumer product and technical support.- Define, diagnose and troubleshoot consumer product problems- Assist customers with clear communication and step-by-step solutions- Update CRM database with detailed information regarding customer inquiries

As Chief Technical Officer for Mauritius-based EBOX, I helped steer the company through a complex re-organization with its sister company, Iredacweb, while retaining most of our talent in the process. As we moved through this challenging time, I worked with the team to develop responsive email templates and promotional content and optimized assets and content for ESP delivery. I designed and oversaw the execution of comprehensive A/B testing and multivariate testing plans for ongoing campaign optimization. I created and directed the implementation of automated email templates, queries, and reports focusing on improving our customer experience. I created KPIs for open rates, click-through rate (CTR), and conversions and reported on the results.I oversaw the management of the email platform servers and ensured the timeliness and reliability of email scheduling. My primary accomplishments during this time included:• Cutting monthly email delivery costs by approximately 16% by automating the service.• Growing our email subscriber list from 15k to 48k in 7 months, increasing opt-ins while minimizing the churn rate.• Improving our organic search traffic with a new SEO strategy.• Increasing company profits by 55%, even through our challenging re-organization.

For Iredacweb, I managed the development team tasked with creating new responsive websites, developing web templates, and maintaining the Prestashop e-commerce system and WordPress sites. I guided the team in implementing web services and APIs and ensured the proper setup of web analytics and SEO optimization, using the data we collected for analysis and recommendations reporting. I designed and directed the implementation of the database schema, installed and configured the Linux servers, and provided system administration support. I also coordinated with the QA testing team for unit and post-production testing. I brought more than 65 projects to successful completion for Iredacweb.My achievements included:• Creating a custom, pre-emptive error log in the CMS that reduced debugging hours by 9%.• Improving database load times by 10x by instituting an incremental update process.• Raising a key client’s site user experience scores by 55%.

For Resplanet, I performed a variety of website creation and maintenance tasks, from the database and Linux server out to the visitor-facing pages. For the websites, I used a Quality Assurance approach to translating customer requirements into site specifications, conferring with key stakeholders and the development teams to define and prioritize business and end-user needs, such as technical solutions, web and email content criteria, and so on. I also performed testing for website and product releases and updates.Two of my achievements in this position:• I enhanced a website with a new analytics interface for monitoring sales and customer behavior.• My improved, more browser-friendly UX/UI designs boosted online sales by 40%.