Gajanan Kasbekar

Gajanan Kasbekar Email and Phone Number

Principal - Experience Transformation (XT) Consulting practice @ Persistent Systems
Wilmette, IL, US
Gajanan Kasbekar's Location
Wilmette, Illinois, United States, United States
Gajanan Kasbekar's Contact Details
About Gajanan Kasbekar

A Growth & Transformation CX leader, with experience across CX Transformation & Customer growth:• Digital CX Transformation - Owning & leading the Strategy to Enablement journey• Customer Growth - Lead Customer lifecyle from acquisition to retention and advocacyCustomer Experience Transformation: Own & lead CX Transformation initiatives to drive Strategic Growth via Customer Journey Transformation, leveraging Design Thinking approaches, CX OKRs, and VoC-based data-driven decisioning; to advance processes, revenue, brand and profits. High degree of focus on increasing topline & NPS via a frontend & backend digital transformation. From Strategy (vision, roadmapping) to Enablement (fund, build, launch & run).Customer Growth: Proven ability to build customer lifetime value (LTV), by relentlessly improving customer health and engagement. Experience includes leadership roles in sales, customer experience, account strategy and customer success. A keen focus on attaining profitable growth by leading teams and navigating risk.

Gajanan Kasbekar's Current Company Details
Persistent Systems

Persistent Systems

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Principal - Experience Transformation (XT) Consulting practice
Wilmette, IL, US
Gajanan Kasbekar Work Experience Details
  • Persistent Systems
    Principal - Experience Transformation (Xt) Consulting Practice
    Persistent Systems
    Wilmette, Il, Us
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  • Kpmg Us
    Director - Customer Experience Transformation & Voice Of Customer
    Kpmg Us Aug 2022 - Present
    New York, Ny, Us
    Leading Sales & Delivery for CX and VoC client engagements as Engagement Director• Sell & deliver engagements across CX Strategy, CX Vision, CX Operating Model and Governance design, Customer Journey Transformation and Roadmapping, CX Training and Communications• Sell & deliver Voice of Customer engagements: VoC Program design and maturity advancement, VoC Implementation and Configuration, VoC Managed servicesLeading Voice of Customer (VoC) practice: Strategy & business pipeline build• Devise VoC practice strategy. Strengthen capabilities and maturity of the internal team to design and deliver on client engagements focused on VoC program advancement and strategic alignment• Build VoC pipeline, create Partner ecosystem with VoC technology partners. Develop VoC operating Model and VoC value propositions across industry verticals and customer journeys• Design & run multi-year VoC Managed Services for Fortune 100 clients• Build capability for integrated Insight generation (Sentiment/Survey + Operational/Behavioral data)
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  • Open Books
    Board Member
    Open Books Nov 2023 - Present
    Chicago, Il, Us
    Board Member (Voluntary position) on the Board of Directors, at Open Books.Also serving on the Strategy Committee, and on the Marketing Committee.
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  • Workday
    Director, Digital Customer Experience
    Workday Aug 2021 - Aug 2022
    Pleasanton, California, Us
    • Owned Customer Experience Strategy and CX Transformation initiatives for the post-purchase journeys, including Customer support, Community, Professional services, Customer success and Customer education.• Enhanced the appeal of each customer interaction, by bringing in intelligence, automation and personalization, via digital tools leveraging real-time insights• Value Creation: Deliver on EEE goals for the customer – Ease, Effectiveness, Engagement• Led team of Digital CX analysts to drive end2end journey transformation, from mapping & diagnostics to journey reimagination & digital enablement, to enable Sales & Customer Success KPIs/OKRs• Collaborated with Customer success to ensure high retention, customer health & Lifetime value (LTV)
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  • Tata Consultancy Services
    Head - Digital Interactive | Digital Workplace | Design Thinking - Bfsi
    Tata Consultancy Services Mar 2018 - Jul 2021
    Mumbai, Maharashtra, In
    Led Sales & Delivery for CX Transformation Practice for Banking & Insurance• Sell the deal and then lead team of Experience Designers & Solutioning Analysts, to work across customer journeys spanning customer outreach, origination, onboarding, and product lifecycle• Built productized CX approach: Journey as a Service, Journey Hub (Mapping to Real-time Orchestration)• TCS Innovista finalist in 2018, 2019 & 2020 representing TCS at global Tata Group Innovation SummitHead, Design Thinking Practice for BFSI Digital Transformation• Sell the services and lead the Design Thinking practice, with a team of facilitators, designers & architects, to run Design Thinking workshops, and construct the Playbook for Digital Transformation• Built a mature practice focused on Service Design Blueprinting. Successful implementations include:o Commercial Cardholder Experience Transformation for a Top 3 US Banko 401k/403b Business – Customer & Advisor Experience Transformation for Global L&A leadero Agent Experience Transformation for a leading US P&C Insurance playero Origination/Onboarding Journey transformation for Commercial Banking, Life Insurance, etc.o Each ~$500k blueprinting engagement led to a 10x or ~ $5 million build pipeline
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  • Tata Interactive Systems
    Svp Sales & Solutions - Usa
    Tata Interactive Systems Jul 2014 - Mar 2018
    Mumbai, Maharashtra, In
    • Defined sales & solutioning strategy and sales/marketing infrastructure for the entire organization including sales processes, targets, compensation, governance, and new product introduction• Head of US Sales, reporting to COO, with a US based team of director-level direct reports• 2016-17: Led AR/VR practice. Successful client implementations across US, Australia and Singapore• 2016: Successfully led entry into the Australian market. Acquired Marquee client in Year 1• Advisory Board of CTR (Center for Talent Reporting) 2014-2016 (along with leading Fortune CLOs)
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  • Tata Interactive Systems
    Svp Global, Sales & Industry Solutions - Telecom+Tech, Hospitality & Cpg-Retail
    Tata Interactive Systems Apr 2013 - Jun 2014
    Mumbai, Maharashtra, In
    • Managed and grew the 3 verticals globally: Telecom, Hospitality, CPG-Retail.• Added 3 new Hotel clients, 3 new Retail clients, 3 CPG clients, and 4 new Telecom clients, all Fortune 500
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  • Tata Interactive Systems
    Svp - Global, Sales & Industry Solutions - Telecom-Media-Technology Vertical
    Tata Interactive Systems Jan 2010 - Mar 2013
    Mumbai, Maharashtra, In
    • Led Telecom solutions vertical globally. Reporting to COO, dotted line to CEO• Grew the telecommunications business by 200% in 3 years• Brought in over 10 new sustained accounts in Telecom, across US, Canada, UK, Germany & India• Established key alliances with UnivSouthernCalifornia Marshall School and Nokia Siemens Networks
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  • Tata Interactive Systems
    Vp Sales & Solutions, North America
    Tata Interactive Systems Jul 2007 - Dec 2009
    Mumbai, Maharashtra, In
    • Growth in double digits YoY; added over 20 Fortune 500 clients in multi-year relationships• Transitioned Sales from transactional to consultative. Institutionalized Large Account Management• Presented at various forums – UN-Habitat (Nairobi), Masie Learning, Webinars, etc.
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  • Tata Interactive Systems
    Director - Central Region, Usa
    Tata Interactive Systems Jan 2003 - Jun 2007
    Mumbai, Maharashtra, In
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  • Tata Interactive Systems
    Head Of Marketing - K12 Education Vertical
    Tata Interactive Systems Apr 2002 - Dec 2002
    Mumbai, Maharashtra, In
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  • Kellogg'S
    Senior Product Manager
    Kellogg'S Jul 1999 - Mar 2002
    Battle Creek, Michigan, Us
    Brand Manager for Kellogg's Ready-to-Eat Cereal portfolio.
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  • Colgate-Palmolive
    Product Manager
    Colgate-Palmolive Jul 1995 - Jun 1999
    New York, New York, Us
    Product Manager for Colgate Toothbrushes, & later Colgate Total toothpaste.
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Gajanan Kasbekar Skills

Sales Telecommunications Strategy Customer Service Performance Improvement Team Management Product Management Vendor Management Business Development Business Strategy Project Management Strategic Planning Solution Selling Crm Cross Functional Team Leadership E Learning Leadership Program Management

Gajanan Kasbekar Education Details

  • Jamnalal Bajaj Institute Of Management Studies (Jbims)
    Jamnalal Bajaj Institute Of Management Studies (Jbims)
    University Of Mumbai
  • Harvard Business School
    Harvard Business School
    Aligning Strategy And Sales
  • University Of Mumbai
    University Of Mumbai
    Sardar Patel College

Frequently Asked Questions about Gajanan Kasbekar

What company does Gajanan Kasbekar work for?

Gajanan Kasbekar works for Persistent Systems

What is Gajanan Kasbekar's role at the current company?

Gajanan Kasbekar's current role is Principal - Experience Transformation (XT) Consulting practice.

What is Gajanan Kasbekar's email address?

Gajanan Kasbekar's email address is ga****@****day.com

What is Gajanan Kasbekar's direct phone number?

Gajanan Kasbekar's direct phone number is +177379*****

What schools did Gajanan Kasbekar attend?

Gajanan Kasbekar attended Jamnalal Bajaj Institute Of Management Studies (Jbims), Harvard Business School, University Of Mumbai.

What skills is Gajanan Kasbekar known for?

Gajanan Kasbekar has skills like Sales, Telecommunications, Strategy, Customer Service, Performance Improvement, Team Management, Product Management, Vendor Management, Business Development, Business Strategy, Project Management, Strategic Planning.

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