18 years of overall experience in Managed Services, leading Operations, Service Delivery management, and Infrastructure operations for telco domain. 14+ years on customer production sites managing production environment, major transformations. Well experienced managing IT and Data Center Operations with overall accountability of E2E Monitoring, Scheduling, Incident Management, Change Management, Bill Run Management and Audits for Applications as well as Infrastructure. Currently leading a team of 130+.Prior to leading Operations, I served as Technologies Manager for multiple Telco customers leading Infra team. Highly skilled working in production environments managing 100s of Unix servers and applications deployed on multitudes of middleware clusters. Day2day interactions with external and internal customers, managing risks and providing appropriate technical solutions for various business/technical challenges and requirements.