Gajendra Singh Rathore

Gajendra Singh Rathore Email and Phone Number

Corporate Technical Trainer | 3+ Years of Corporate Training | 4+ Years as Technical Support Engineer | Specialized in Process Training, Troubleshooting and Employee Training @ eClinicalWorks
westborough, massachusetts, united states
Gajendra Singh Rathore's Location
Gwalior, Madhya Pradesh, India, India
Gajendra Singh Rathore's Contact Details

Gajendra Singh Rathore personal email

About Gajendra Singh Rathore

As a Technical Trainer with a background in IT support and technical assistance, I am passionate about helping others develop the skills and knowledge needed to excel in their roles. With over 5 years of experience in technical support and a strong foundation in training, I bring a blend of hands-on expertise and instructional ability to every training session.Current Role: Technical Trainer In my current role, I focus on training both new hires and existing employees in a range of technical processes and troubleshooting strategies. I educate them on the company’s software solutions, guide them on how to analyze and retrieve logs from servers, connect to servers, run SQL queries, and perform backups. I also manage the creation and updating of training materials to ensure they are aligned with the latest industry practices. My goal is to provide clear, practical training that helps employees become proficient and confident in their roles.Previous Role: Technical Support Engineer As a Technical Support Engineer, I specialized in resolving client issues across a variety of platforms and tools. My experience includes working with ticketing systems like Salesforce, Freshworks, and eManager to diagnose and troubleshoot a wide range of technical problems. This role helped me refine my problem-solving skills, develop a customer-first mindset, and gain in-depth knowledge of technical environments.Earlier Experience: Technical Assistant in CollegeMy career began in the education sector as a Technical Assistant, where I supported both faculty and students with their IT needs. This experience gave me a solid foundation in technical communication and the importance of clear, concise information delivery.I am committed to continuous learning and professional development, both for myself and those I train. I believe in creating an engaging and supportive learning environment where trainees can gain practical skills that translate directly into their day-to-day responsibilities.I’m always open to connecting with fellow professionals and exploring opportunities that allow me to leverage my skills in training, technical support, and process improvement."

Gajendra Singh Rathore's Current Company Details
eClinicalWorks

Eclinicalworks

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Corporate Technical Trainer | 3+ Years of Corporate Training | 4+ Years as Technical Support Engineer | Specialized in Process Training, Troubleshooting and Employee Training
westborough, massachusetts, united states
Website:
eclinicalworks.com
Employees:
3652
Gajendra Singh Rathore Work Experience Details
  • Eclinicalworks
    Technical Trainer
    Eclinicalworks Dec 2022 - Present
    Bengaluru, Karnataka, India
    - Spearheaded the development and implementation of technical training programs, aligning them with organizational goals and industry standards to enhance skill development and performance.- Conducted thorough assessments of training needs and certification requirements for Technical Account Managers (TAMs), ensuring that training programs met both individual and organizational needs.- Developed and organized training materials and classroom agendas, facilitating structured and engaging learning experiences.- Led presentations and webinars, delivering expert knowledge and practical insights to diverse audiences.- Crafted comprehensive instructor materials, including course outlines, background information, and training aids, to support effective teaching and learning.- Focused on continuous improvement of technical instructional delivery and presentation skills to maintain high training standards.- Managed and analyzed data on training activities, including course completions, absences, and issues, to evaluate and report on program effectiveness.- Observed and assessed training outcomes, making data-driven adjustments to improve program impact and quality.- Mentored and guided other instructors in subject matter expertise, content development, and course delivery techniques, ensuring consistency and excellence in training.- Maintained the quality and coherence of course content throughout its lifecycle, adhering to business requirements and regulatory standards.- Planned and oversaw a variety of training modalities, including in-person classes, e-learning, conferences, and workshops, to meet diverse learning needs and preferences.
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  • Eclinicalworks
    Software Specialist
    Eclinicalworks Aug 2021 - Dec 2022
    Bengaluru, Karnataka, India
    - Leveraged deep knowledge of Windows OS to resolve and troubleshoot a wide range of computer operating, hardware, and software problems, providing expert technical support.- Expertly handled the installation and troubleshooting of various application software, anti-virus programs, patches, and service packs, ensuring optimal system performance.- Managed desktop backup and formatting tasks, upholding data security and system integrity.- Addressed and resolved networking issues, ensuring stable and reliable connectivity.- Efficiently managed daily IT support cases, demonstrating excellent problem-solving and communication skills.- Applied basic knowledge of firewall and VPN connectivity to support network security and connectivity.- Operated independently with minimal supervision, successfully executing daily responsibilities and tasks.- Conducted the installation of eClinicalWorks applications on client computers, including pre-installation checks and handling application upgrades when necessary.- Troubleshot application login errors, installed eClinicalWorks web app plug-ins, and configured client fax settings.- Educated clients on hardware/software specifications and basic application functionality, enhancing their understanding and use of the system.- Consistently met or exceeded performance metrics, including maintaining a Response SLA of 100%, a - - Resolution SLA between 95% and 100%, and achieving CSAT and quality scores between 95% and 100%.
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  • Verificient Technologies
    Product Support Specialist
    Verificient Technologies Sep 2020 - Aug 2021
    Pune, Maharashtra, India
    - Provided exceptional support across multiple communication channels, including chat, telephone, and email, ensuring swift resolution of user queries and issues.- Managed and updated application fact sheets and relevant information to maintain current and accurate resources for users.- Assisted in the rollout and integration of new application features, supporting both deployment and end-user training.- Recorded and managed incidents and service requests, adhering to SLAs and keeping users informed of progress and resolutions.- Troubleshot and resolved a range of system, network, and software issues, escalating complex cases as needed to higher support tiers.- Documented help desk activities, including ticketing, calls, and emails, with a focus on detailed and timely responses.- Conducted market research and performed data analysis to enhance application functionality and user experience.- Demonstrated strong knowledge of Windows and MAC environments, applying expertise to address and resolve technical challenges.- Engaged in additional tasks and projects as assigned, contributing to overall team success and operational efficiency.
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  • Teleperformance India
    Technical Support Executive
    Teleperformance India Aug 2019 - Aug 2020
    Indore Area, India
    - Embodied Teleperformance and client values in every interaction, building strong rapport and confidence with customers throughout their buying journey.- Proactively managed customer inquiries before, during, and after the purchase process, leveraging strategic actions to address needs and enhance satisfaction.- Provided outstanding customer support by actively listening and tailoring approaches to suit varying levels of customer experience and requirements.- Handled sensitive customer information with discretion, ensuring confidentiality and adherence to data protection standards.- Employed software systems to accurately input and manage customer data, ensuring precise and effective responses to inquiries.- Completed training and development programs on schedule, continuously enhancing skills and expertise.- Demonstrated a solid understanding of escalation handling procedures to effectively resolve complex issues and maintain high levels of customer satisfaction. Also, help our business customers to fix the issues related to their website database and scripts and helped them to build their websites using the tools (Site Builder, Site Solution. Website Builder, WordPress and HTML scripts).
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  • Infosys Bpm
    Technology Support Executive
    Infosys Bpm Apr 2018 - Jul 2019
    Mangalore
    - Delivered high-quality customer service through chat, email, and phone, addressing and resolving issues effectively.- Coordinated with CISCO to manage and modify customer orders, including SKU updates, changes, and cancellations.- Served as a Technical Support Engineer at Apple, collaborating with internal teams to prioritize and assign issues based on ticketing system priorities, ensuring prompt and efficient resolution.
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  • Institute Of Technology & Management (Itm)
    Technical Assistant (Ta)
    Institute Of Technology & Management (Itm) Jul 2014 - Jun 2015
    Gwalior, Madhya Pradesh, India
    Worked as a full time technical assistant where I need to maintain the lab for communication engineering and also used to teach practical’s in labs to students, apart from the communication labs also handled the labs of digital electronics, network theory, LabView, optical fibre communication and satellite communication as well.

Gajendra Singh Rathore Skills

C Html English Digital Electronics Powerpoint C++ Matlab Research Team Management Teamwork Leadership Microsoft Office Microsoft Word Adobe Creative Suite Creative Writing

Gajendra Singh Rathore Education Details

  • Vit University Chennai Campus
    Vit University Chennai Campus
    8.41
  • Nriitm, Gwalior
    Nriitm, Gwalior
    68.38

Frequently Asked Questions about Gajendra Singh Rathore

What company does Gajendra Singh Rathore work for?

Gajendra Singh Rathore works for Eclinicalworks

What is Gajendra Singh Rathore's role at the current company?

Gajendra Singh Rathore's current role is Corporate Technical Trainer | 3+ Years of Corporate Training | 4+ Years as Technical Support Engineer | Specialized in Process Training, Troubleshooting and Employee Training.

What is Gajendra Singh Rathore's email address?

Gajendra Singh Rathore's email address is ga****@****ail.com

What schools did Gajendra Singh Rathore attend?

Gajendra Singh Rathore attended Vit University Chennai Campus, Nriitm, Gwalior.

What are some of Gajendra Singh Rathore's interests?

Gajendra Singh Rathore has interest in New Technologies, Reading.

What skills is Gajendra Singh Rathore known for?

Gajendra Singh Rathore has skills like C, Html, English, Digital Electronics, Powerpoint, C++, Matlab, Research, Team Management, Teamwork, Leadership, Microsoft Office.

Who are Gajendra Singh Rathore's colleagues?

Gajendra Singh Rathore's colleagues are Melanie Orciuch, Kelly Eugster, Dorothy Jackson, Girish Vemula, Tejashwini Patil, Kajol Patadia, Lisa M..

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