• Improved business profits through strategic updates to processes, procedures and team makeup.• Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.• Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.• Developed and maintained company website, and monitored all resulting orders.• Created marketing and sales leads.• Improved cash flow, retired debt ahead of schedule and built cash reserves whilst controlling costs.• Oversaw all financial operations company-wide, including budgets, payroll and accounts payable and receivable.• Analyzed operational performance and efficiency to identify and implement cost reduction initiatives and process improvements.

• Wrote policy, procedure and manuals governing internal IT use.• Managed network and system performance, conducting troubleshooting, security patching and maintenance.• Oversaw IT department operations and training.• Troubleshot issues with websites and fixed scripting and use issues.• Conceptualized, planned and executed original designs for wide range of website properties.• Completely updated and redesigned user experience for company website.• Configured and purchased domains for websites.• Maintained websites for branches of Crave, Rythmic Beat (e-commerce), The Unlimited Play (e-commerce), and Live2Give• Designed, implemented and monitored web pages and sites for continuous improvement.• Developed landing pages, dashboards and online applications using Wordpress.• Tested websites and performed troubleshooting prior to deployment.• Developed, implemented and managed customer claims processes.• Documented all information gathered field and uploaded data to company database for efficient processing using Zoho Creator• Produced monthly performance reports using advanced Excel spreadsheet functions.• Updated organizational and data entry subsystems to improve and streamline data collection.• Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.

* founder and owner - punchit.co.za* webmaster, SEO strategy, website developer* buyer.

Harmonic Ambiance specialises in sound and music hiring solutions in Durban, KZN.

Adherence to budgets to maintain reasonable stock levels, Liaising with record company reps and potential suppliers, Design and implementation of security measures to reduce loss, Analysis of current trends to aid the buying process.