Guillermo Akerman Email & Phone Number

• After my promotion, my duties and responsibilities were enhanced to include the following:
• Scope potential new projects and provide estimations on the level of efforts for different epics.
• Lead implementation projects from the kick off call all the way through deployment and retros
• Lead continuous delivery projects planning sprints and keeping track of hour usage
• Delegate tasks across the team for consultants, developers and architects
• Create requirement documentation that properly delineates the client's ask (Epic, Task, Acceptance Criteria, Technical Solution, etc.)

• Joined this startup's team based out of Cleveland OH to enhance the consulting power of DeveloCo and was subsequently assigned to multiple projects across industries. My role included the following:
• At any given point, I'm involved in 4-6 projects for different companies across multiple industries and different levels of complexity
• My role involves Salesforce configurations, as well as requirements gathering and potentially being the project, lead being in contact with our customers in different levels of seniority across industries

Cleveland, Ohio, US

• Marcus Thomas acquired Devs United and went from being a small team to being part of over 150 employees
• My duties were enhanced to accommodate the merger and so I spearheaded the implementation of Salesforce internally as MT was using Zoho and Dynamics
• I performed all the duties that I did when Devs United was an independent company, but at a larger scale.

Cleveland, Ohio, US

Joined the Devs United Team which had a strong Marketing Cloud presence and thus I enhanced their CRM offerings opening new doors for the sales team.Responsibilities include:-Take the lead on CRM related implementations and consult for clients in the most effective way possible.-Craft and update onboarding and internal documentation regarding CRM offerings.

Copley, Ohio, US

Thanks to my past experience, I was promoted to the CRM department for our external team where I've been assigned to an assortment of projects working into different instances of Salesforce.Daily Tasks:-Create & support 100+ users with custom roles, profiles & other security settings-Utilize declarative configuration to create custom Salesforce objects.

Copley, Ohio, US

Concept Services is primarily a New Business Development/Lead Management group. We work directly with our client’s sales force and provide them with an integrated solution for managing the front-end part of the sales process. Our services include prospecting, cold-calling, managing and qualifying inbound leads from your website or phone, customer care.

San Francisco, CA, US

o Assigned to Labs area for development thanks to my English skills and my experience.

Houston, Texas, US

Incident management for the Internet platform of Nextel. Work included PL/SQL, Java code update, Project requirements, Assignments, etc.

Buenos Aires, Ciudad Autónoma De Buenos Aires, AR

Worked as programmer and trained in Java, Sql, UML, jsp, etc.

o Administrative support, billing, credit cards and checks income, o Customer service, general office duties.