After my promotion, my duties and responsibilities were enhanced to include the following:● Scope potential new projects and provide estimations on the level of efforts for different epics.● Lead implementation projects from the kick off call all the way through deployment and retros● Lead continuous delivery projects planning sprints and keeping track of hour usage ● Delegate tasks across the team for consultants, developers and architects● Create requirement documentation that properly delineates the client's ask (Epic, Task, Acceptance Criteria, Technical Solution, etc.)● Lead client calls providing updates on existing projects and main open lines of communications● Functional configurations of the platform (Security, Objects/Fields, Automation, SOQL, Reporting, etc.)● Train users and create documentation for completed projects● Identify potential new opportunities for our team to engage on● Brainstorm ideas for enhancements to our processes

Joined this startup's team based out of Cleveland OH to enhance the consulting power of DeveloCo and was subsequently assigned to multiple projects across industries. My role included the following:● At any given point, I'm involved in 4-6 projects for different companies across multiple industries and different levels of complexity● My role involves Salesforce configurations, as well as requirements gathering and potentially being the project, lead being in contact with our customers in different levels of seniority across industries

● Marcus Thomas acquired Devs United and went from being a small team to being part of over 150 employees● My duties were enhanced to accommodate the merger and so I spearheaded the implementation of Salesforce internally as MT was using Zoho and Dynamics ● I performed all the duties that I did when Devs United was an independent company, but at a larger scale.

Joined the Devs United Team which had a strong Marketing Cloud presence and thus I enhanced their CRM offerings opening new doors for the sales team.Responsibilities include:-Take the lead on CRM related implementations and consult for clients in the most effective way possible.-Craft and update onboarding and internal documentation regarding CRM offerings and methodology processes.-Help the Sales team by reviewing requirements and create Statements of work and proposals for new projects with an emphasis on CRM.

Thanks to my past experience, I was promoted to the CRM department for our external team where I've been assigned to an assortment of projects working into different instances of Salesforce.Daily Tasks:-Create & support 100+ users with custom roles, profiles & other security settings-Utilize declarative configuration to create custom Salesforce objects, fields, workflow rules, processes, visual flows, reports, dashboards, validation rules, & formulas-Install & configure both Appexchange and internally-developed apps’-Configure cross-organizational data sharing among Salesforce implementations-Maintain data integrity and avoid data loss while importing, updating, upserting & deleting Salesforce data at customers’ requestsProfessional Experience:-Generated over $140,000 in billable hours in under a year-Personally led 15 (and contributed to 30+ more) Salesforce implementations & support projects with scoping, design, configuration, automation, & data work-Trained 10+ classes of Salesforce end users post-deployment (on-site & remote)-Improved company’s online reputation with positive Appexchange feedback:https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5JYAEA3

Concept Services is primarily a New Business Development/Lead Management group. We work directly with our client’s sales force and provide them with an integrated solution for managing the front-end part of the sales process. Our services include prospecting, cold-calling, managing and qualifying inbound leads from your website or phone, customer care surveys and more, all for the purpose of uncovering new business opportunities.-Used Salesforce Sales Cloud daily to manage & maintain personal sales pipeline-Reached or exceeded all monthly & quarterly lead-generation goals-Averaged 120 outbound calls daily to US, Canada & Mexico in both English & Spanish

o Assigned to Labs area for development thanks to my English skills and my experience.

Incident management for the Internet platform of Nextel. Work included PL/SQL, Java code update, Project requirements, Assignments, etc.

Worked as programmer and trained in Java, Sql, UML, jsp, etc.

o Administrative support, billing, credit cards and checks income, o Customer service, general office duties.