- Consulting Services for Microsoft and Dynamics 365, CE – Practice Leader for global delivery practices.- Responsibilities include business development, project scope and solutions, management of delivery resources,deployment and skills readiness for the teams.- Lead global practice and technical delivery of 50+ employees, managers, and contractors to ensure successful deployment of Microsoft Dynamics 365, CE.- Partner Relationship Development - collaborate with Partner resources (Microsoft, ClickDimensions, etc.) to identify and validate emerging technology opportunities within the region.- Provide Solution Architecture and presales guidance for Microsoft products and modernization opportunities. Developed and maintained strong relationships with sales organizations.- Working with global team to enable technical strategy and delivery proven delivery methods.- Oversee practice budget, utilization, revenue forecasting, hiring, staffing, pre sales activities

- Architectural design, development, and deployment of the enterprise's overall systems. Define system solutions based on client needs, cost, and required integration with existing applications, systems, and platforms. Establish, implement, and document the technology integration or migration strategies.- Sales - provide broad, cross-vendor architectural support to customer and consulting teams, review system designs and participate in bid assurance process for solution opportunities.- Customer Relationship Development - conduct technology envisioning sessions, perform technology readiness assessments, health checks, and project milestone reviews and deliver technical training as required by customers- Partner Relationship Development - collaborate with Partner resources (Microsoft, ClickDimensions, etc.) to identify and validate emerging technology opportunities within the region.- Understand program business benefits and ensure that technology deliveries are tied to the specific business benefit that has been achieved.- Deliver projects on-time, within budget, within scope and with high quality, appropriate operating controls to achieve the benefits desired by the customer.- Set and continually manage project and program expectations while delegating and managing deliverables

Business Systems Analyst Responsibilities:- Consult with clients to identify, define and document the business needs, current operational procedures and problems.- Act as liaison between departmental end-users, information technology analysts, consultants and other departments within the organization.- Collaborate with IT team members and subject matter experts to establish the technical vision and develop an understanding of business problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.- Read and interpret case management systems and functional technical literature then translate in terms understandable to the end-users.- Participate in user acceptance testing and testing of new system functionality.- Develop training curriculum and conduct formal training sessions.Project Management Responsibilities:- Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.- Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.- Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.Development & Customization Responsibilities:- Manage large, complex deployments, configurations, and expansions of Microsoft Dynamics CRM system through configuration and customization.- Utilize out of the box functionality which includes works flows, business processes and other out of the box features to accomplish business goals.- Serve as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.

- Facilitated and maintained effective communication with internal teams, clients, architects/programmers - Collected and formatted data from multiple parties to be presented to IT team for data manipulation and interpretation- Troubleshoot reporting tools, systems, software and performance-tune these applications as needed

- Determined operational objectives by studied business functions, gathered information, evaluated output requirements and formats- Worked with Project Manager during risk engineering and high-level review sessions to derive and execute action plans in order to meet deadlines and standards- Implemented development methodology for designing and building multi-user software applications

- Support various research activities specifically focused on emerging markets- Responsible for preparing market presentations to potential clients

- Researched and identified revenue opportunities with existing and new clients- Carried out client presentations expressing the value plan of products, solutions, and service offering- Created a marketing plan to branch out to potential clients