Frontal Sales and customer services team manager Knowledgeable in working with SAP, Amdocs and MS Office software.Performing Manager’s calls requested by customer.Preserving retention, sales and service objectives as defined by the sales and services unit.Managing and reading NPS (customer service index) reports and Service and retention reports.Interviewing candidates for new employees.Providing technical and non-technical solutions and answers for sales and customer services on shift.

Managing the quality of service during the shift in front of customers and employees, making managerial calls at the customer's request, arranging work for employees and managing the entire shift.Break management and sales quality control for the workplace