Galan Potter Email & Phone Number

Seattle, Washington, United States

Manage a portfolio of 30 diverse clients with over 850 endpoints across industries such as commercial property management, law, and aerospace fabrication, making up over $1.5M in annual recurring revenueIncreased annual recurring revenue by $271K (22%) in the first 1.5 years by identifying key areas for improvements in securityCultivate strong client.

Build custom computers based on hardware and software best suited for client needs.Work closely with clients to troubleshoot issues, determine root cause, and repair the problem or replace components.Networking — Setup both wired and wireless networks throughout small businesses and residences to provide connectivity to the internet, local network, and.

Renton, WA

Technical Sales Engineer | March 2017- May 2020Integrated barcode products into client electronic equipment and design.Built customer relationships through regular touchpoints and strategic collaborationWhite-box tested hardware and software to determine the root cause of client reported issues.Lead Tech Support Engineer II, IT | February 2011 - March.

Shoreline, WA

Designed and deploy new website with client and server-side languages.Disassembled and reassembled computer systems in conjunction with office moves and new computer deployment.Joined computers to new domain, set up new software, assured network connectivity, and configured new printers.Provided IT support to offices following a move.

Seattle, Washington, United States

Consulted on electronics, laser cutting, 3D printing, computers.Operated laser cutters, 3D printers (plastic, powder).Mixed and poured silicon and plastic polymers for molds and small run parts.

Redmond, WA

Integrated new copiers and printers into existing business networks for scanning and other network services.Scheduled appointments for installations/troubleshooting with offices and IT staff.Troubleshot client printing, networking, email, network sharing issues.