Gala Valls Alba Email & Phone Number

Rome, It

-Leading comprehensive policy discussions and developing streamlined workflows for Trust & Safety teams, focusing on areas including Paid Services, Self Harm, Child Safety, Copyright, and the Digital Service Act-Collaborating closely with Legal and Engineering teams to ensure alignment and effectiveness across departments-Investigating Terms of Service violations and surfaced tooling and platform vulnerabilities and trends related to spam, harassment, CSAM, and Terrorism-Curating… Show more -Leading comprehensive policy discussions and developing streamlined workflows for Trust & Safety teams, focusing on areas including Paid Services, Self Harm, Child Safety, Copyright, and the Digital Service Act-Collaborating closely with Legal and Engineering teams to ensure alignment and effectiveness across departments-Investigating Terms of Service violations and surfaced tooling and platform vulnerabilities and trends related to spam, harassment, CSAM, and Terrorism-Curating and maintaining documentation for Trust & Safety teams and assisting with updates as needed when tooling or workflows were updated-Training new team members, trials, and rotations to walk through tooling, policies, and various issues Show less

Dublin, County Dublin, Ireland

-Proactively investigating, resolving, and driving the most sensitive escalations and other complex safety issues to resolution while communicating to cross-functional partners involved throughout the process-Assisting in research initiatives to inform escalation decision-making and development of policies-Compiling and tracking issue resolution documentation for policy areas-Advising on resolving various policy and escalations issues-Coordinating with global cross-functional… Show more -Proactively investigating, resolving, and driving the most sensitive escalations and other complex safety issues to resolution while communicating to cross-functional partners involved throughout the process-Assisting in research initiatives to inform escalation decision-making and development of policies-Compiling and tracking issue resolution documentation for policy areas-Advising on resolving various policy and escalations issues-Coordinating with global cross-functional teams including Public Policy, Legal, Human Rights, Product, Comms, Operations, and others to identify, prioritize, organize and problem solve complex safety issues and other escalated matters Show less

-Preparing and delivering comms on scheduled Facebook's Policy Updates as well as Ad Hoc Launches/Clarifications-Identifying potential gaps or inconsistencies with new and existing Facebook policies-Continuous engagement with Facebook with a view to highlighting key topics, clarifications, insights and other important policy issues-Liaising with internal teams to identify areas of improvement, cascade information and validate policy knowledge-Collaborating with Content Policy… Show more -Preparing and delivering comms on scheduled Facebook's Policy Updates as well as Ad Hoc Launches/Clarifications-Identifying potential gaps or inconsistencies with new and existing Facebook policies-Continuous engagement with Facebook with a view to highlighting key topics, clarifications, insights and other important policy issues-Liaising with internal teams to identify areas of improvement, cascade information and validate policy knowledge-Collaborating with Content Policy Team as Policies are developed providing insights and highlighting risks-Educating internal teams on the correct protocol for resolving doubts-Providing effective feedback on Training materials-Devising programs to measure and improve Policy comprehension especially regarding policy/operational updates-Reporting to senior Management on reviewer knowledge and performance-Creating, sharing and analyzing policy tests-Partnership with Coach SME to align on Policy and spot gaps via Focus Groups/Insights Workshops-Compiling, summarizing and reporting significant clarifications on a regular basis-Analyzing satisfaction surveys and implementing learning initiatives accordingly-Supporting GTM by driving Insights, alignment and measuring performance Show less

Dublin, Ireland

Market support:-Delivering weekly sync meetings to ensure team alignment with FTE and QA-Keeping team up to date with new flows and policies by regularly organizing Policy Update sessions, Policy refreshers, Q&A sessions, 1-2-1s, shadowings, etc.-Implementing weekly Action Plans based on the RCA provided by the QA in order to address Policy/Ops guidelines-related issues on the team. Follow up on the results on Quality once Action Plan has been implemented-Communicating all… Show more Market support:-Delivering weekly sync meetings to ensure team alignment with FTE and QA-Keeping team up to date with new flows and policies by regularly organizing Policy Update sessions, Policy refreshers, Q&A sessions, 1-2-1s, shadowings, etc.-Implementing weekly Action Plans based on the RCA provided by the QA in order to address Policy/Ops guidelines-related issues on the team. Follow up on the results on Quality once Action Plan has been implemented-Communicating all Policy changes going live using the suitable channels, including posting Policy Updates on market tribes, emails, chats, etc.-Sharing biweekly Policy Update Quiz with the team, ensuring maximum participation and accuracy metrics are achieved on the team. Follow up on results with the team afterwards-Ramping up new employees to ensure maximum accuracy and efficiency when they start working on Ground Truth queues Show less

Dublin, Ireland

-Labelling and reviewing content that has been flagged for review due to not being aligned with the client’s community standards -Validating, investigating and responding to inquiries of any urgent or sensitive nature content within established guidelines -Carrying out group shadowing with new employees to familiarise them with project procedures -Supporting the ESLA market to ensure that all content is actioned efficiently to improve the overall quality -Participating &… Show more -Labelling and reviewing content that has been flagged for review due to not being aligned with the client’s community standards -Validating, investigating and responding to inquiries of any urgent or sensitive nature content within established guidelines -Carrying out group shadowing with new employees to familiarise them with project procedures -Supporting the ESLA market to ensure that all content is actioned efficiently to improve the overall quality -Participating & assisting in delivering market sessions to review common mistakes and trends -Highlighting areas of ambiguity in content and policy to improve overall market efficiencyAchievements:-Best Performer May 2019-Best Performer September 2019-Best Performer January 2020-Promoted to Coach SME Show less

Dublin, Ireland

-Training for corporations and businesses, educational environments, social settings, etc. -Planning, designing and delivering courses and workshops through cognitive behavioural techniques used in clinical psychology settings to maximize efficiency in the workplace -Delivering educational programmes in order to guide parents, professionals and students -Responsible for all aspects of the business: financial management, marketing strategy, advertising, administrative duties, etc.

County Dublin, Ireland

-Research work about prevalence rates of different neurological and psychiatric conditions in different countries. Researching about different care pathway models to treat neuropsychiatric diseases around the world. Designing research and developing models and materials. Data analysis and interpretation of results-Supervising and training other Psychology students in research and assessment duties-Supporting and assisting the senior clinical Psychologist in clinical, research and… Show more -Research work about prevalence rates of different neurological and psychiatric conditions in different countries. Researching about different care pathway models to treat neuropsychiatric diseases around the world. Designing research and developing models and materials. Data analysis and interpretation of results-Supervising and training other Psychology students in research and assessment duties-Supporting and assisting the senior clinical Psychologist in clinical, research and administrative activities-Working collaboratively as a member of the Neuropsychology Department, with members of the Department of Psychiatry, Physiotherapy, Nursing, Occupational Therapy and Social Work, as part of the Multidisciplinary Team, to deliver an integrated service Show less

Belfast, Reino Unido

-Producing innovative, appropriate and tailored training programmes at all levels-Monitoring progress, assessing the needs of each student and implementing amendments -Self-employed worker at my own company. Responsible for all aspects of the business: financial management, marketing strategy, advertising, administrative duties, etc.

Belfast, Reino Unido

Supporting people with autistic spectrum condition to live independently:-Fostering social interaction activities and encouraging emotional support -Creating and carrying out alternative methods of communication and communication tools -Designing support plans, identifying meaningful goals and evaluating progress -Key achievement: elected key worker of one service user

Madrid Y Alrededores, España

Work placement at the Neurology department-Neuropsychological assessment of people with brain damage, dementia and other neurological conditions-Research collaboration about dementia, multiple sclerosis and cognitive reserve

Madrid Y Alrededores, España

-Research collaboration about cognitive indicators of Alzheimer´s disease (mild cognitive impairment patients and Alzheimer´s disease patients)-Carrying out binding memory tasks and Neuropsychological assessment.

Madrid Y Alrededores, España

Practicum of Neurocognitive Memory Research about short term memory:-Elaboration of the design and materials of a neurocognitive task about interference in the sort-term memory-Collecting data-Results discussion

Bachelor’S Degree, Psychology

Master’S Degree, Cognitive Neuropsychology

Master'S Degree, Psicología General Sanitaria