Gale Ingram Email & Phone Number

New Braunfels, Texas

Medical Social Worker, Hope Hospice, New Braunfels, Texas• Perform psychosocial assessments of patients and families/caregivers in the hospice program in a timely manner• Counsel patients and families as needed on stages of grief, loss, family relationships and dying process • Document plan of care accurately and timely and collaborate with interdisciplinary team members• Complete electronic clinical charts, care plans, and assessments in a timely manner • Represent at care plan meetings and work with facility staff and hospice staff to ensure best care• Provide appropriate interventions for high-risk patients/families in crisis situations or unsafe environments• Effectively communicates with hospitals, doctors, and other health care providers regarding patient • Assist with short-term and long-term placement options for patients

San Antonio, Texas Area

Medical Social Worker, Alamo Hospice, San Antonio, Texas (April 2014 to present) • Perform psychosocial assessments of patients and families/caregivers in the hospice program in a timely manner• Counsel patients and families as needed on stages of grief, loss, family relationships and dying process • Document plan of care accurately and timely and collaborate with interdisciplinary team members• Complete electronic clinical charts, care plans, and assessments in a timely manner • Represent at care plan meetings and work with facility staff and hospice staff to ensure best care• Provide appropriate interventions for high-risk patients/families in crisis situations or unsafe environments• Effectively communicates with hospitals, doctors, and other health care providers regarding patient • Assist with short-term and long-term placement options for patients requiring higher level of care • Make community referrals to supporting agencies and Department of Aging and Disability

San Antonio, Texas Area

Social Worker Intern, South Texas Veterans Health Care System, VA Hospital, Immunosuppression Clinic, San Antonio, Texas (Dec 2013 to April 2014)• Provided case management to veterans diagnosed with life-limiting illness who have various socioeconomic, cultural, ethnic, and educational backgrounds to promote adjustment to HIV+ diagnosis and treatment compliance • Completed biopsychosocial assessments to develop treatment plan and provide supportive counseling • Counseled and assist patients and their families with personal and environmental difficulties to overcome barriers• Educated Veterans and their families on VA programs, and state, and local community resources • Collaborated and consulted with interdisciplinary team to include nurse, pharmacist, physician, and psychologist• Conducted Mental Status Exams (MSE) and diagnostic impressions of mental and personality disorders • Liasioned with other service departments within the VA, community agencies, and non-government resources• Entered assessments, care plans, follow-ups, and safety plans in patient’s electronic medical records • Complied with VA, HIPPA and JCAHO policies and regulations to ensure compliance with standards

Social Worker Intern, Vitas Innovative Hospice Care, San Antonio, Texas (2012 to 2013)• Evaluated patient and caregiver’s physical, mental, emotional, and spiritual well-being by interviewing patient, family and significant others when performing psychosocial assessments• Assessed the needs of clients and implemented plan of care to include supportive counseling, education, community referrals, problem solving, anticipatory grief counseling and bereavement care • Collaborated with the health care team to facilitate discharge, placement, and arrange transport and equipment • Briefed other members of the interdisciplinary team such as physicians, nurses, health aides, and chaplain • Consulted and coordinated with all team members to ensure appropriate care plan is implemented and evaluated• Provided short-term crisis intervention and emotional support to patients and their families during end-of-life• Assisted patients/families to adjust to medical/hospital routines, disease processes, and medication compliance• Managed case documentation, submitted records as required by Medicare and Vitas policies and standards • Maintained patient confidentiality and followed HIPPA and JCAHO standards • Knowledgeable in mental health assessment, diagnosis, and developing treatment plans for individuals

Criminal Investigator, Air Force Office of Special Investigations, Hickam & Ramstein AFB (1998 to 2009) • Received hundreds of complaints and allegation of criminal activity and collected factual data• Interviewed victims, children, witnesses, and suspect and obtain sworn statements • Assessed information, motivation and accuracy of allegations to determine course of action• Maintained case files, documenting all pertinent information and supporting documents • Multi-Disciplinary-Team Member—team consisted of Family Advocacy Counselors, Chaplain, Investigators, medical staff and legal staff• Evaluated and assessed cases and proposed most effective course of action ensuring the victim’s safety • Victim Advocacy Representative—screened victim’s needs and advised victims of their legal rights and assisted victims in finding resources to address safety, shelter, anxiety, family wellness, and obtain legal advice • Sexual Assault Investigations-conducted sensitive interviews of sexual assaults, rapes and child molestation cases• Maintained confidentiality to protect victim, witnesses and suspect’s privacy and reputation • Child Abuse Investigations- Adjunct College Instructor; covering legal and investigative/forensic techniques• Collaborated with local law enforcement, legal staff, social workers, and child protective services

Ramstein Air Base, Germany

Redeployment/Wounded Warrior Reintegration Program Manager, Air Force Office of Special Investigations, Ramstein Air Force Base, Germany (2005 to 2007)• Supported Psychologist and built foundation and developed policies of new Deployment Stress Management and Reintegration Program assisting service members transition from combat to regular duty• Scheduled members for reintegration program and managed attendance records and logistics • Arranged appointment and services with Airman & Family Readiness Flight and Behavioral Health to ensure members received all social services available to them • Provided input on plans to restore soldier’s optimum social adjustment to reintegrate into regular duty and family • Utilized community resourced and made referrals to include TriCare, Red Cross, and VA • Coordinated with Life Skills and Family Support staff and followed up with clients needing services • Met wounded warriors as they arrived at Landstuhl Regional Medical Center from combat zones • Accompanied wounded warriors to their appointments and during transport from hospital to medical airlift flights• Assisted wounded warriors in contacting family members back home, with travel documents and logistics

Masters Degree (Msw), Social Work

Masters Degree, Educational Leadership And Administration, General