Principal Client Success Manager - Executive Programs
CurrentGartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 60,000 clients in 10,800 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Manage a $6M territory of Executive Programs members. Provide personalized, proactive, concierge-level service to help our members leverage the most relevant Gartner resources and ensure we are consistently delivering against their investment.Responsibilities:- Maintain regular interaction with clients, ensuring continual alignment of Gartner services.- Ensure client satisfaction, retention, operational efficiency, and quality.- Partner with Research Inquiry Team on all research requests and inquiries from assigned clients.- Collaborate with internal stakeholders to support clients globally. - Support onboarding of new clients and renewal of existing clients.- Interpret and deliver customized solutions.- Deliver on-site member support at Symposium and other Gartner events.- Participate with senior team members in client value planning and monthly review calls.- Participate in client analyst inquiry calls as needed.
