Utilities Public Information Officer (Pio)
CurrentDevelop, refine and manage internal and external communication for Winston-Salem/Forsyth County Utilities supporting multiple divisions including Water, Wastewater, Solid Waste, Capital Improvement Projects, Utility Field Operations, Business Services and Customer Service. Our aim is to increase awareness and understanding of WSFC Utilities services, projects and goals. Main PIO responsibilities are:• Create and maintain effective internal communications, public relations, marketing and public outreach campaigns for all WSFC Utilities divisions• Establish metrics to monitor, analyze, and benchmark communications and community relations initiatives• Oversee branding and messaging• Write news releases, newsletters, blogs and other marketing materials• Manage online presence and reputation by curating website and social media accounts• Build strong, trusting relationships by responding to stakeholder and public inquires as the official spokesperson for the agency• Plan and execute a proactive program of communication with the media regarding operations, programs, and events