Gale Lamar Email & Phone Number

Campbell, Ca

• Interface with sales team and inform customers of product solutions, pricing and delivery. Provide an excellent customer experience to a wide customer base including high tech, higher education and medical industries.• Investigate and resolve customer service issues. Communicate via phone, fax or email to ensure quality requirements are met. Excellent communication skills, verbal and written.• Responsible for data entry, generating invoices, billing, accounts receivables, deposits, processing credit card transactions and collections.• Coordinate delivery and negotiate shipping rates with numerous freight companies to lock in best deal for daily domestic and global shipments.

Campbell Union School District

• Covered various grade levels as a teacher's aide as required to assist students with reading, writing, mathematics, art projects and field trips.• Acted as parent advocate to provide a voice to the School Site Council to solve issues revolved around dress codes, shared lunch programs, traffic flow and child safety.• Manager of the Bobbie Socks fast pitch softball team to teach safety procedures, encourage participation, provide uniforms and mange fundraising activities to sustain the annual program.• Sold tickets to The Music Man annual play, served refreshments, seated guests and provided supervision to the support staff.• Member of the PTA and attended monthly meetings to plan fundraisers, holiday parties, and art projects, and reviewed school curriculum to give input to the principal and committee.

Cupertino, Ca

• Researched technical data and created Apple product articles for the online Tech Information Library Reference source used by the Customer Phone Representatives and Field Technicians.• Collaborated weekly with programers in order to write scripts for the (800) Voice Response Unit that provided ongoing 24-hour customer service• Designed, standardized and implemented Enhanced Letter Writing System that greatly increased the speed and efficiency of the customer correspondence process.• Worked cross-functionally to develop the group training courses and documentation for the Customer Relations Network Program.• Reviewed and tested new software and hardware releases before internal roll out to the organization, and provided recommendations to the Software Developers to help make products more user-friendly.• Designed process and implemented guidelines to increase accuracy of the information entered into the Centralized Information System, and fixed internal networking issues.• Created architecture for new customer product database Electronic Centralized Information System.• Designed training materials for network and database and facilitated new hire workshops.• Provided solutions to end-users and escalated issues as necessary in a high volume call center.• Participated in marketing awareness programs and trade shows to introduce Apple Products selling their features and benefits.• Established cross-functional relationships across internal channels to increase customer satisfaction.

Bachelor Of Arts (B.A.), Psychology

Spanish Language And Literature