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A champion for individuals with developmental disabilities. Fund-raising supports development of programs for young adults with cognitive disorders that impede finding suitable work. Experience includes: Vice President of the Downs Syndrome Guild of Southeast Michigan as well as the Development Director and the fund-raising Chairperson. Currently serving on the Board of Directors for Mi Work Matters and previously served on the Board of Directors for the Down Syndrome Guild of Southeast Michigan. Passionate about serving people with developmental disabilities and supporting their dream to find and hold positions commensurate with their abilities. Believes that one of the major issues is for individuals is finding transportation to the workplace. Jobs are often lost because the clients with differing abilities are not able to be to work on time or get there at all. Other issues include resume development and the ability to interview. Goal is to enable those with different abilities to fulfil their employment strategies.A telecommunication veteran. Creating acquisition and retention programs, managing advertising and PR agencies, executing customer appreciation events, creating marketing plans, building business cases, interfacing with front-line partners, effective communication and bringing creative ideas to the table that lead to incremental company growth.Personal Strengths include:- Excellent Leadership- Exceptional judgment and decision making- Ability to shift cultures and organizations to desired productivity
Mi Work Matters
View- Website:
- miworkmatters.org
- Employees:
- 12
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Secretary And CofounderMi Work MattersLivonia, Mi, Us -
Secretary/CofounderMi Work Matters Nov 2018 - PresentSoutheast Michigan -
Secretary Board Of DirectorsMi Work Matters Nov 2018 - PresentSoutheast Michigan -
Board Of DirectorsMi Work Matters Jan 2018 - Nov 2018Royal Oak Michigan -
Account ManagerSprint Jan 2015 - PresentLivonia, MiKnowledge of large business accountsSuccessful marketing planning and positive resultsMarketing experienceSuccessful in driving activity that builds results in a sales environmentKnowledge of basic financial acumenExperience building a comprehensive employee discount marketing plan 2 years of telecom experience -
Field Marketing ManagerSprint Apr 2016 - Apr 2018Livonia, MiResponsible for planning and executing marketing campaigns to generate new prospects and improve client retention in the Michigan, Indiana and Kentucky markets. -
Wireless Development Mgr IiSprint Corp. Apr 2004 - Nov 2018Southeast MichiganDue to successful client development, I established three business channel relationships which resulted in new business for Sprint.My unique ability to meet C-Level/Board of Directors with ease was key in recent discussions of increasing the wireless benefit program and the enterprise charity program. Possess excellent planning, organizational and communication skills. Ability to determine needs and requirements to meet or exceed specified quotas. Extremely team focused, reliable, detail orientated and work very well under pressure. -
Specialized Care Senior RepresentativeNextel Communications Apr 2003 - Apr 2004Supported sales through the escalations process Researched and resolved escalated issues that customer(s) could not resolve through other sourcesMaintained daily contact with direct sales representatives, indirect sales agents, Nextel Communications sales management and customers Resolved financial disputes created by collection's departmentSupported assigned accounts that did not fall within the strategic care guidelineSupported twenty-seven schools and universities within the Midwest. Built relationships with customers as well as Nextel departments in order to support customer's needs Made sound business decisions that impacted customer relationship with Nextel Communications while meeting specific departmental goals -
Wholesale Operations ConsultantVerizon Wireless Jan 1999 - Jan 2003Provide operations support for eleven major wireless product resellers, generating annual revenue of $7.8M. Troubleshooted Traditional and Telematics WirelessInvestigated, validated and resolved billing dispute claims. Wrote off 43M in bad debt for twenty-one clients in one monthMonitored, forecasted and maintained TNI (telephone number inventory) utilization rates of resellers per FCC mandate for six accountsImplemented pricing, revenue assurance, credit resolution and general provisioning of resellersImplemented Onstar product and National Wholesale Prepaid product in Michigan and Ohio for revenue of over $2M annuallyTrained wireless wholesalers the native billing system interface, and setup remote access sites throughout the Midwest -
Team LeaderVerizon Wireless Jan 1996 - Jan 1999Supported five customer care supervisorsMotivated Customer Care representatives to be cognizant of call volume and adhere to expectations. Facilitated weekly meetings of customer care representativesDeveloped interviewing and hiring process for customer care. Conducted interviews and made respective recommendations -
Senior Customer Care RepresentativeVerizon Wireless Jan 1992 - Jan 1996Maintained call volume of twelve calls per hourImplemented process and procedure to resolve escalated customer callsWorked closely with supervisors to create fun work environmentResponsible for implementing scheduling for specialty customer care group, information centerDeveloped and implemented company-wide process of cloaking customer's social security number in computer network successfully avoiding liability issues
Gale Wilcox Skills
Gale Wilcox Education Details
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Business - Schoolcraft College -
Waterford TownshipAccounting
Frequently Asked Questions about Gale Wilcox
What company does Gale Wilcox work for?
Gale Wilcox works for Mi Work Matters
What is Gale Wilcox's role at the current company?
Gale Wilcox's current role is Secretary and Cofounder.
What is Gale Wilcox's email address?
Gale Wilcox's email address is ga****@****int.com
What is Gale Wilcox's direct phone number?
Gale Wilcox's direct phone number is +124838*****
What schools did Gale Wilcox attend?
Gale Wilcox attended Business - Schoolcraft College, Waterford Township.
What are some of Gale Wilcox's interests?
Gale Wilcox has interest in Children, Volunteering, Gardening, Marketing, Education.
What skills is Gale Wilcox known for?
Gale Wilcox has skills like Telecommunications, Account Management, Direct Sales, Crm, Wireless, Management, Strategy, Leadership, Customer Retention, Sales, Sales Process, Salesforce.com.
Who are Gale Wilcox's colleagues?
Gale Wilcox's colleagues are Gale Wilcox, Jane Muszynski, Randy D'amore, Rowan Laframboise, Dan Duffy, Kelly Erickson Rockwell.
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Gale Wilcox
Detroit Metropolitan Area
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