Gale Guevara Email & Phone Number

United States

A concierge is typically the first point of contact for any guest visiting an organization. More than just fulfilling a guest's requests, a concierge will put on a courteous, professional daily performance with every interaction. Concierge skills combine hard and soft skills that help you build relationships with guests, manage tasks efficiently and always display exceptional customer service.

Washington Dc-Baltimore Area

➢ Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.➢ Prepares a report of daily activities, any incidents occurring on the shift, maintains the building/area security log and other irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.➢ The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.➢ Attending front-desk / lobby area, announcing / signing in visitors to property➢ Answering telephones, taking messages, or transferring calls to appropriate Customer personnel➢ Notifying designated Customer personnel (and authorities, as appropriate) of emergencies or unsafe situations in the building, determined by Customer procedures➢ Issuing keys, and bands as designated by Customer, and completing all associated forms and logs➢ Scheduling use of common area rooms of Customer facility; such as conference and game rooms, business center, media room, conference room, etc., as defined by Customer.➢ Signing badges in/out to Contractors and Housekeepers➢ Assisting members with directions to appointments and other areas of the building.➢ Monitoring CCTV Cameras➢ Completing and updating DAR’s➢ Reporting and writing incident reports➢ And much more…

Washington, District Of Columbia

❖ Attend front desk/lobby area❖ Maintain an organized and inviting front desk and surrounding areas❖ Notify designated personnel and authority of emergencies or unsafe situation/s in the building.❖ Log visitors in and out the property.❖ Assure that proper etiquette, tone of voice and body language is used properly to avoid any miscommunication.❖ Build and establish trust with residents by being genuine and honest.❖ Answer telephones, take messages, transfer calls to appropriate management personnel.❖ Notify designated management personnel (and authorities, as appropriate) of emergencies or unsafe situations in the building, determined by building procedures.❖ Complete daily event log detailing events throughout shift.❖ Document any unusual events or situations, including emergencies, on an "Incident Report” for resident action.❖ Issue keys, and bands as designated for residents/contractors, and completing all associated forms and logs.❖ Log packages in/out using Yardi and Building Link system.❖ Schedule use of common area, rooms of resident facility; such as club, computer, game room, business center, media room, conference room, etc., as defined by management.❖ Respond to resident’s questions and solve problems❖ Provide information to residents on dining information and local events❖ Control noise levels and assure residents abide by quiet time hours.

Waldorf, Maryland

➢ Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.➢ Prepares a report of daily activities, any incidents occurring on the shift, maintains the building/area security log and other irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.➢ The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.➢ Attending front-desk / lobby area, announcing / signing in visitors to property➢ Answering telephones, taking messages, or transferring calls to appropriate Customer personnel➢ Notifying designated Customer personnel (and authorities, as appropriate) of emergencies or unsafe situations in the building, determined by Customer procedures➢ Issuing keys, and bands as designated by Customer, and completing all associated forms and logs➢ Scheduling use of common area rooms of Customer facility; such as conference and game rooms, business center, media room, conference room, etc., as defined by Customer.➢ Signing badges in/out to Contractors and Housekeepers➢ Assisting members with directions to appointments and other areas of the building.➢ Monitoring CCTV Cameras➢ Completing and updating DAR’s➢ Reporting and writing incident reports➢ And much more…

Mclean Va

Assists in providing leadership by ensuring adherence to all guidelines and standards and by creating an environment that promotes team work and a guest-first philosophy during assigned shift. Assists in meeting the financial objectives by analyzing variances, controlling labor, food cost and other financial controls. Maintains the integrity of the safe, cash drawers and deposits during assigned shift and notifies the General Manager of any anomalies with the cash. Ensures the adherence to cash handling policy by all crew members on assigned shift. Assist in the recruitment, selection, training and development of qualified Shift Supervisors and hourly team members to maintain hospitality standards; performs performance counseling when necessary. Ensures the proper deployment of labor for all shifts to adhere to labor budgets. Directs and coaches the crew during assigned shift to ensure effective communication of standards. Maintains proper sanitation and cleanliness standards during assigned shift and ensures all team members are properly performing cleaning, sanitation and food safety routines; participates in audits by the Board of Health or other agencies as required.Assists with maintaining the integrity of the food cost management system; ensures the accuracy of all production entries during assigned shift and participates in conducting the end of the week inventory.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, A

Activities and Societies: Connecting with other students from all across the country that attend classes with me onlineONLINE

Certifcate, Business Office Suite, Certification

Activities and Societies: Microsoft Suite

Certification, Entrepreneurial And Small Business Operations

Activities and Societies: PowerPoint PresentationsLearning how to write a business plan etc.

Management Certificate, Business Administration And Management, General

Activities and Societies: Managers Program

High School, English, All

Activities and Societies: Pom Pom Team, Band, Armed/Unarmed Drill TeamEnglish and all fundamental classes