• Develop and manage hardware development project schedules with Engineering teams and communicate project status to stakeholders.• Work closely with Vendors, ODMs, and Product Engineering teams to set and manage schedules and milestones, budgets, and identify dependencies.• Collaborate with a cross-functional team to execute, mitigate risks and issues, and meet system build milestones, cost, quality, and manufacturability.• Knowledge of consumer hardware development and manufacturing processes, vendor relations, and working with Contract Manufacturers (CMs).• Identify risks, develop mitigation strategies and facilitate conflict resolution among a cross-functional team of Engineers.• Travel internationally to support hardware development builds and manage product labeling and build documentations.• Manage the New Product Introduction (NPI) product build matrix (system configuration decoder), tracking material readiness, tracking engineering parallel paths and investigations, and product configurations.• Lead a weekly build readiness meeting with the Contract Manufacturing team, and provide training to partners on related deliverables (how to read build matrix, allocation/shipment planning and applicable build matrix database training)• Manage system allocation database, provide allocation direction, track system delivery schedules, ensure timely distribution to all product groups, and update device tracking tool• Coordinate with engineering teams to ensure readiness in Agile prior to builds and support sustaining (launched) programs on an as-needed basis

• Developing processes and documentation for training of new technicians.• Collecting data for analyzing productivity and utilization.• Managing a team of technicians to provide operational and logistical support to multiple development teams.• Working with management across multiple development teams to understand support requirements and provide suggestions for improving operational efficiency.• Utilizing build matrixes and shipment allocation files to prepare new hardware development builds for distribution.• Screening and interviewing new technicians.• Coordinating hardware reworks and device deployment to engineering teams.• Assisting with the design and implementation of inventory management tools.• Providing technical training for device handling and preparation.

• Managed Chrome and Android device inventory.• Distributed, repaired and troubleshot devices for development teams and internal testers.• Facilitated loaner, launch, giveaway, press, and recall programs.• Imaged Chrome OS and Android devices.• Assisted users in the setting up and familiarization of Chrome OS and Android devices.• Acted as primary technician for new hardware development builds and coordinated work with project managers.

• Installing and configuring Cisco routers, switches, and servers.• Communicating with local and overseas engineers to determine test environment requirements.• Building test beds based on hardware requirements established by test engineers.• Troubleshooting connectivity issues between test bed hardware and end users or servers.• Setting up VMWare hosts, Red Hat Enterprise Linux and Solaris servers.

• Managed personal video conferencing equipment requests and approvals as first point of contact.• Oversaw and prioritized daily team responsibilities and tasks as backup team lead.• Maintained, configured and installed Avaya IP phone systems and Google proprietary equipment.• Responded to user submitted tickets according to the service lease agreement and identified appropriate escalation paths.• Inspected, documented, and troubleshot printers, projectors and Tandberg conference equipment.• Maintained and assigned equipment to users through inventory tracking systems.• Delivered and restocked hardware inventory locations.• Trained and educated users on equipment usage and operation.

• Identified and reported website problems including checkout and payment bugs to software engineers• Meticulously optimized data from their web crawler for entry into the site’s database• Provided technical product support and assistance for printer errors, RAM upgrades, and digital camera malfunctions through the company’s help discussion forum.• Managed phone support of products, order returns, order cancellations, placing orders and customer inquiries

• Honored with Sales Associate of the Quarter and Month multiple times in 2006 and 2007.• Resolved customer related issues regarding dissatisfaction with service or product quality to ensure repeat business by working with customers and superiors to achieve an acceptable outcome.• Managed multiple associates and sales floor responsibilities to achieve sales goals and reach key performance indicators like conversion, average ticket and units per transaction. Trained new sales associates while coaching current sales associates who were under performing.