I am a dedicated professional currently thriving in two dynamic roles: Arctic Guide in Finnish Lapland and Operations Manager for Lapland Safaris. I'm also a freelance registered Accompagnatore Turistico and GAE (Guida Ambientale Escursionistica) specifically for the Italian tourism market.My career spans across the aviation, tourism, and hospitality industries, where I have cultivated a robust set of skills in customer service, team coordination, and project management.As an Operations Manager, I excel in coordinating projects and managing teams. My experience includes supervising diverse groups of coworkers and customers, enhancing my problem-solving abilities and reliability. My efforts contribute to improving operational efficiency and delivering successful outcomes.In my role as an Arctic Guide, I lead visitors through the breathtaking landscapes of Finnish Lapland, ensuring they have an unforgettable experience while prioritizing their safety and enjoyment. My passion for nature and adventure, combined with my deep knowledge of the region, allows me to create unique and memorable journeys for the visitors.I have also worked as Check-in and Ramp Agent, gaining valuable insights into ground operations in the aviation industry. Working with renowned companies such as Alitalia or American Airlines, where I managed also the specific needs of Japanese customers and tour operators, further refining my customer service expertise.Having lived and worked in Italy, Finland, Australia, and Belgium, I bring a global perspective to my roles. My extensive travel experiences and passion for photography have led to participation in exhibitions, photo contests, and book publishing.
Listed skills include Airline Management, Airport Management, Hospitality Industry, Hospitality Management, and 29 others.
