Gabriela Michelle Alfaro Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

-Training, staff development-Help plan and oversee monthly Retention Activity at each property-Collections process & procedures-Collect and compare, suggest changes-Help the properties to set up goals to increase the number of Customer reviews and score-Help with all marketing activities-Help set up and oversee Marketing Calendar-Complete safety audits-Complete monthly make-ready audits/standards-Complete and follow up with lease audits-Prepare and direct weekly Leasing telecom calls-Oversee the Hiring process & onboarding & retention-Help oversee business processes, policies & procedures-Complete compliance audits-Support acquisition activities, walk potential properties

Houston, Texas Area

-Managed the properties' delinquency, sent balance letters, performed lockouts, and processed evictions.-Collecting rent and other property fees from tenants and individual owners-Reporting the property’s financial status, occupancy, and expiring leases to property owners-Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws-Advertising vacant properties and hiring a leasing agent to find tenants as needed-Inspecting units and arranging for repairs and new materials as required-Investigating and resolving property complaints and rental violations

Houston, Texas Area

• Generated Marketing Collateral for all 5 Properties the company owned-Produced and Managed Marketing Campaigns, Social Media strategies and Customer Events -Created and offered Marketing Training for all Leasing agents. And supervised Results-Managed the properties' delinquency, sent balance letters, performed lockouts, and processed evictions.-Produced and Managed Marketing Campaigns, Social Media strategies, and Customer Events

• Attributed in the achievement of company goal to reach 90% of reactivation's three months in a row.• Increased employee performance on key indicators including, quality development, collections, and calls per hour through the implementation of incentive based programs.• Resolved financial obligations customers owed to the company.

Rexburg, Idaho

• Maintained relationships with customers by resolving issues with products and services.• Ensured customers’ needs were met in one call, earning a “One call resolution status” • Achieved awards for top performance.

Rexburg, Id

Brigham Young University- Idaho Rexburg, IdahoIntegrated Business Core or IBC is a program in which students are given 9 weeks to create and run a company. Some of the jobs and experiences I had while in IBCChief Operating Officer (COO) • Developed operational plan that increased efficiency and decreased lead-time.• Developed menu items that drove incremental revenue.• Created and implemented a more cost effective employee schedule.Research and development Manager (R&D)• Created and managed the company’s product pipeline.• Provided financial analysis on new products.• Surveyed customers and developed products that met the needs.

Rexburg, Idaho

• Was successfully able to train students in the basic cleaning tasks.• Created incentives to keep students motivated which helped their overall performance.• Formed a relationship with students which allowed feedback to be delivered smoothly and promptly.

El Salvador

Koodo Mobile- Telus International El Salvador • Improved the CSAT and QA of every agent to a passing score of 85%• ¬Audited the calls from a group of agents to make sure the best quality was deliver in every single call• Provided feedback to associates in a daily basis