-Training, staff development-Help plan and oversee monthly Retention Activity at each property-Collections process & procedures-Collect and compare, suggest changes-Help the properties to set up goals to increase the number of Customer reviews and score-Help with all marketing activities-Help set up and oversee Marketing Calendar-Complete safety audits-Complete monthly make-ready audits/standards-Complete and follow up with lease audits-Prepare and direct weekly Leasing telecom calls-Oversee the Hiring process & onboarding & retention-Help oversee business processes, policies & procedures-Complete compliance audits-Support acquisition activities, walk potential properties

-Managed the properties' delinquency, sent balance letters, performed lockouts, and processed evictions.-Collecting rent and other property fees from tenants and individual owners-Reporting the property’s financial status, occupancy, and expiring leases to property owners-Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws-Advertising vacant properties and hiring a leasing agent to find tenants as needed-Inspecting units and arranging for repairs and new materials as required-Investigating and resolving property complaints and rental violations

• Generated Marketing Collateral for all 5 Properties the company owned-Produced and Managed Marketing Campaigns, Social Media strategies and Customer Events -Created and offered Marketing Training for all Leasing agents. And supervised Results-Managed the properties' delinquency, sent balance letters, performed lockouts, and processed evictions.-Produced and Managed Marketing Campaigns, Social Media strategies, and Customer Events

• Attributed in the achievement of company goal to reach 90% of reactivation's three months in a row.• Increased employee performance on key indicators including, quality development, collections, and calls per hour through the implementation of incentive based programs.• Resolved financial obligations customers owed to the company.

• Maintained relationships with customers by resolving issues with products and services.• Ensured customers’ needs were met in one call, earning a “One call resolution status” • Achieved awards for top performance.

Brigham Young University- Idaho Rexburg, IdahoIntegrated Business Core or IBC is a program in which students are given 9 weeks to create and run a company. Some of the jobs and experiences I had while in IBCChief Operating Officer (COO) • Developed operational plan that increased efficiency and decreased lead-time.• Developed menu items that drove incremental revenue.• Created and implemented a more cost effective employee schedule.Research and development Manager (R&D)• Created and managed the company’s product pipeline.• Provided financial analysis on new products.• Surveyed customers and developed products that met the needs.

• Was successfully able to train students in the basic cleaning tasks.• Created incentives to keep students motivated which helped their overall performance.• Formed a relationship with students which allowed feedback to be delivered smoothly and promptly.

Koodo Mobile- Telus International El Salvador • Improved the CSAT and QA of every agent to a passing score of 85%• ¬Audited the calls from a group of agents to make sure the best quality was deliver in every single call• Provided feedback to associates in a daily basis