Mohammad Musanna Galib Email & Phone Number

Dhaka, Bd

•Work globally with a team of system engineers to manage, configure, and maintain various Azure SAAS services and Microsoft Office 365 portfolio like Azure AD, VMs, Intune, Exchange Online, and Teams.•Manage and configure on-premises systems like Windows Server and network infrastructure.•Working with cloud security applications like Zscaler, Cloudflare and maintain updates and deployment.•Take solution ownership for any assigned project tasks to successful completion.•Manage and configure data backup strategy and disaster recovery.•Document and maintain accurate installation and procedure guides for any software and cloud base deployment.•Assist with the standard build of our corporate operating systems, including macOS, Windows; ensure successful remote and physical laptop deployments (Jamf, Intune)•Identifying and solving any problems that arise with computer networks and systems.•Respond and resolve end-user issues for a geographically dispersed workforce of an office-based and remote staff through ticketing system.•Assist with purchasing and managing IT assets in different countries.•Maintain liaison with partners and vendors like Microsoft, Zscaler for support and solutions.

•Monitor and organize all installed system and infrastructure. •Maintain and configure inhouse contact center applications and give support to customers.•Working with server and network configuration and deployment according to business needs.•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.•Maintain security with antivirus server, backup and redundancy strategies.•Submit daily checklist, reports of running network system and servers.•Identify departmental needs and make suggestions regarding technical direction and also managing technical goods provider.•Establish and maintain good communication with all our service providers and vendors for instant support and smooth operation of business.•Research, diagnose and identify solutions to resolve any upcoming customer issues.

•Worked as a network designer for overall internal network design of Hungrynaki.com •Manage and monitor all installed system and infrastructure.•Provide support and liaise with our Contact Center service provider to propose, design and implement call center for our customer.•Maintain all software and contact center server to give support to our call center agents.•Maintain security, backup and redundancy strategies.•Managing all access controls, CC cameras and attendance machine and submitting reports.•Check installed system health and maintain updated records of IT inventory of office and ensure stocks and supplies.•Identify departmental needs and make suggestions regarding technical direction and also managing technical goods provider.•Worked as graphics designer.

•Oversee development and maintenance of computer systems and servers of Head office and factory.•Identify departmental needs and make suggestions regarding technical direction. •Troubleshooting system and network problems and diagnosing and solving hardware or software faults.•Managing all access controls and attendance machine and submitting reports.•Managing stocks of equipment, consumables and other supplies. •Liaise with vendors and other technical team personnel for problem resolution. •Perform any other duties as assigned.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Science