Daniel Galindo Email & Phone Number

Cupertino, California, United States

Mac Hardware Validation Engineering

Los Angeles County, California, United States

Supporting customers in-person and from an at-home advisory role in solving complex technical issues on iOS and macOS devices.Mentored and provided feedback to junior advisors over the course of 3 months, which led to their promotion to senior advisors.Engaged customers with tailored solutions which resulted in a Net Promoter Score of 87, surpassing the team average of 62.

Cupertino, California, United States

Cupertino, California, United States

Los Angeles County, California, United States

Primary point of contact for users experience issues with their Apple devices. Troubleshooted technical issues over the phone, through chat, and email to resolve an average of 20 tickets a day. Triaged incoming tickets related to non-technical issues to the appropriate support teams.Used verbal and written communication skills, as well as the ability to effectively prioritize and manage time. I can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. I engaged each customer, explaining step by step solutions with patience and an approach tailored to each individual.

Long Beach, California, United States

Oversaw network stability and hardware operability of 24 ballot marking devices to maintain operations at the CSULB polling station, which averaged 100 voters per day until Election Day.

Buena Park, California, United States

Supported the campaign through field work, voter outreach, and social media planning that resulted in the successful election of Susan Sonne for city council against a conservative incumbent.

Long Beach, California

Elected as senator and then served as an executive officer for ASI, a nonprofit membership organization that operates with a multimillion-dollar collection of assets, providing services to over 30,000 students. Chaired the Board of Control committee meetings to take executive action on student travel and research grants, led evaluation and adoption of the $7,000,000 operating budget, and draft amendments to the organization’s bylaws. Collaborated with an ASI Senator to create a Senate Resolution to recommend the suspension of SAT/ACT scores for college admission purposes indefinitely in the California State University system. Drafted and implemented a grant evaluation criteria for the allocation of $391,060 in funds that were distributed to 83 students for their respective research projects, event programs, and travel grants.

Long Beach, California, United States

Worked with the ASI President to implement a voter registration tab in the student portal to create easier access to registration with the help of the CSULB IT Department.Developed Voter Registration Day event that resulted in the registration of 10 new voters.Interviewed, evaluated, and selected student applicants to join ASI Lobby Corps for the California State University California Higher Education Student Summit.

Long Beach, California, United States

Assisted the Director of Government Relations in scheduling meetings and with administrative support efforts.Managed communication efforts between the department and local, state, and federal elected officials. Researched legislation regarding students’ basic needs and tuition affordability to build briefings to be presented to the Director of Government Relations and University President. Developed social media strategy for the department’s Instagram and Twitter accounts to foster community engagement and outreach for students in state and federal legislation.

Leveraged knowledge of iOS to isolate and resolve complex software and hardware issues.

Walnut Creek, California, United States

Managed inventory and inventory shrink as an operations team of Apple's east bay area flagship store.Helped educate sales and technical teams on inventory management to reduce shrink which resulted in a successful product inventory evaluation of over 95%.

Walnut Creek, California, United States

Lafayette, California

Bachelor'S Degree, Political Science And Government

Activities and Societies: Treasurer, Associated Students Inc. | ASI Senator, At Large

Associate Of Arts - Aa, Political Science And Government

Activities and Societies: Film Club Vice President

Associate Of Science - As, Computer Programming

High School Diploma

Education record