▪ Perform verification of customers’ documents▪ Monitor security & system alerts▪ If necessary, assist customers via e-mail, live chat and phone▪ Communicate and escalate issues to other departments▪ Work effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required▪ Carry out KYC due diligence reviews in a timely… Show more ▪ Perform verification of customers’ documents▪ Monitor security & system alerts▪ If necessary, assist customers via e-mail, live chat and phone▪ Communicate and escalate issues to other departments▪ Work effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed, and escalated where required▪ Carry out KYC due diligence reviews in a timely manner to high quality standards Show less

▪ Host/present a number of different casino games to the camera for live players, including Live Roulette, Blackjack, Baccarat, Three Card Poker and Casino Hold'em ▪ Carry out all gaming operations, including table administration, the gaming process and computer monitor administration ▪ Interact with players verbally and trough the live chat system troughout the game using English ▪ Work with and relay information to the Live Support Team regarding any operator, system or chat… Show more ▪ Host/present a number of different casino games to the camera for live players, including Live Roulette, Blackjack, Baccarat, Three Card Poker and Casino Hold'em ▪ Carry out all gaming operations, including table administration, the gaming process and computer monitor administration ▪ Interact with players verbally and trough the live chat system troughout the game using English ▪ Work with and relay information to the Live Support Team regarding any operator, system or chat malfunction ▪ Attend training courses/workshops as required and strive to continually improve my own technical skills ▪ Flexible attitude to changing priorities, including changes to shifts and covering colleague absences where required ▪ To carry out any other duties that may be reasonably requested from time to time Show less

▪ Host/present a number of different casino games to the camera for live players, including Live Roulette, Blackjack, Baccarat, Three Card Poker and Casino Hold'em ▪ Carry out all gaming operations, including table administration, the gaming process and computer monitor administration ▪ Interact with players verbally and trough the live chat system troughout the game using English ▪ Work with and relay information to the Live Support Team regarding any operator, system or chat… Show more ▪ Host/present a number of different casino games to the camera for live players, including Live Roulette, Blackjack, Baccarat, Three Card Poker and Casino Hold'em ▪ Carry out all gaming operations, including table administration, the gaming process and computer monitor administration ▪ Interact with players verbally and trough the live chat system troughout the game using English ▪ Work with and relay information to the Live Support Team regarding any operator, system or chat malfunction ▪ Attend training courses/workshops as required and strive to continually improve my own technical skills ▪ Flexible attitude to changing priorities, including changes to shifts and covering colleague absences where required ▪ To carry out any other duties that may be reasonably requested from time to time Show less

▪ Handle average of 200 inbound and outbound calls from utilities account holders with outstanding balances ▪ Deliver high quality customer service, respect and proffesionalism in each call according to the client's specifications ▪ Be able to give clear directions to account holders on how to resolve their outstanding balances ▪ Offer playment options to the deliquent account holder, if they cannot play the outstanding balance in full, and negotiate to the best resolution for the… Show more ▪ Handle average of 200 inbound and outbound calls from utilities account holders with outstanding balances ▪ Deliver high quality customer service, respect and proffesionalism in each call according to the client's specifications ▪ Be able to give clear directions to account holders on how to resolve their outstanding balances ▪ Offer playment options to the deliquent account holder, if they cannot play the outstanding balance in full, and negotiate to the best resolution for the client and company ▪ Obtain customer information including names and addresses ▪ Comunicate information correctly and enter data accurately▪ Process payments using check by phone, credit/debit cards, or Western Union ▪ Contact customers to follow up or initial interaction ▪ Product knowledge ▪ Record customer details and details of transactions ▪ Follow up with account holders on established payment plans ▪ Document all collection activities in the utility client's system ▪ Keep sensetive information confidential Show less