SysAid provides a fully scalable, agile and cost effective ITIL certified tool which leads to operational efficiency & organizational productivity.

In this position, I fostered relationships with TV Companies, American Express (AMEX), and websites through successful interpretation of market analysis. I conceptualized and developed strategic business plans and deck preparation presentations. I also Coordinated all aspects of sales penetration strategies and metrics. Key achievements include:• Provided oversight for quick market penetration in Europe by collaborating with partners, agents, and distributors with companies such as Zweites Deutsches Fernsehen (ZDF), AMEX, and Durst.• Directed inbound and outbound activities for social media content marketing and cold emails as well as marketing strategy and implementation.

• In this position I oversaw and directed a team of seven Sales Managers to achieve $35M in annual revenue, exceeding previous overall metric of $20M by an additional $15M. I also coordinated vendor selection process in partnership with key stakeholders by identifying and enhancing relations and collaborative efforts and ongoing procurement involvement. For this position, I executed training and development for sales representatives in remote territories. I Utilized Salesforce to maximize visibility and efficiency among teams, present sales, revenue, expense reports, and realistic forecasts while also maintaining oversight of pipeline, revenue forecasts, and sales activity. Key achievements include:• Retained instrumental customer who opened a request for proposal (RFP) to transition out of Comverse and closed $15M deal, subsequently securing an additional two customers and exceeding targets for two consecutive years.• Substantially increased sales by developing relationships with C-level executives within targeted markets.• Devised and developed new criteria to qualify deals while executing initial assessments to determine the lucrativeness of a potential contract.• Acquired high-quality margin business through the delivery of unparalleled negotiation and closing techniques and processes.• Boosted up-sales, expansions, and renewal opportunities by executing analyses of customer success and pain points.

In this position, I spearheaded commercial relationships with strategic accounts and generated $100M in yearly revenue. I also facilitated operations for 200 employees, including project managers and customer success agents. Key achievements include:• Successfully identified potential upsell opportunities for existing customers while also creating new commercial opportunities and partnerships. • Achieved revenue growth for strategic global accounts, including Singtel, T-Mobile, Vimpelcom, Megafon, Orange, and American Movil, of 35% YoY by parameterizing and implementing KPIs for customers.

In this position I directed 100+ global employees, including developers, testing engineers, and integrators while also maintaining oversight of Voice Professional Services S/W deliveries, covering 200+ Tier1 and Global Telecom operators. Key achievements include:• Facilitated implementation of Agile methodology and automation while also heading operational efficiency program across the institution to drive reductions in cost and time to market (TTM) of product valued at 50%.• Secured future bookings by partnering with pre-sale and product managers to outline the scope of work for newly identified business opportunities.• Planned, developed, and integrated proven-effective Professional Service Methodologies within the organization.