Sarah Gallagher Email & Phone Number

Chesire, Ct

➤ Serving as a customer service representative for 5 sales representatives and entering orders into the company's system.➤ Coordinating with product teams for material purchases, invoicing all orders, and managing open cases in Salesforce.➤ Setting up orders with logistics/third-party carriers and liaising with departments such as product, credit, and accounting.➤ Ensuring all operational aspects are tended to, supporting client launches, and maintaining high levels of satisfaction.➤ Supporting management teams with operational tasks and responding to customer needs, questions, and requests.➤ Sending out invoices, credits, and information to customers and ensuring compliance regulations are always followed.➤ Interacting with staff, internal departments, and customers to resolve customer service issues and improve processes.➤ Delivering accurate order information to customers and quoting effective rates for LTL, FTL, and Bulk shipping.

Thomaston, Ct

➤ Created customer accounts, managed order processing, and worked with sales, production, and purchasing teams.➤ Strategically aided with AP/AR duties when needed such as invoicing shipments and processing customer payments.➤ Continuously demonstrated awareness of company policies and procedures while applying strategic, sound judgement.➤ Achieved established goals and performance metrics and attended customer service training programs as requested.➤ Provided exemplary customer service to both internal and external clients in order to meet brand standards and goals.➤ Took a consultative approach to finding solutions to customers' needs and resolved complaints through active listening.➤ Initiated and closed all sales accounts using the various direct and indirect marketing approaches set by the company.➤ Exercised executive and administrative control over the functions of the office, including implementation of all policies.

Waterbury, Ct

➤ Oversaw purchasing/inventory processes, coordinated operations, and reported to the company's President.➤ Continuously provided administrative support, assisted with project development, and tracked budgets and schedules.➤ Spearheaded the organization and ordering of office supplies and equipment to ensure company supply needs were met.➤ Performed a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports.➤ Efficiently composed and proofread business memos, letters, or reports to ensure error-free communication efforts.➤ Developed various spreadsheets to track, analyze, and report performance metrics for management teams to review.➤ Optimized customer experience/satisfaction by kindly welcoming all customers both in person and over the phone.➤ Demonstrated the ability to work efficiently and accurately to ensure the flow of various organizational strategies.

Bachelor Of Science - Bs, Sociology

Activities and Societies: Alpha Kappa Delta: Sociology Honors Society Dean's List

Education record