Gallant Gallant Email & Phone Number

Fredericton, New Brunswick, Canada

• Coordinating with systems partners to finalize interface designs and business requirements.
• Carry out fact-finding and analysis of problems and determine the most effective resolution procedure.
• Organize and facilitate business application needs meetings.
• Prioritize, investigate, and escalate issues to assure timely and efficient resolution.
• Participate in workflow development pre-development.
• Provide training and guidance to team members post production release on application improvements and reporting.

Fredericton, New Brunswick, Canada

• Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
• Provided statistical and budget reports.
• Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
• Coordinated conference calls, including scheduling, managing reservations and sending confirmations.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Upheld confidentiality of all information.

Fredericton, New Brunswick, Canada

• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Greeted customers and visitors in-person and via telephone calls.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Organized and scheduled office meetings as well as client appointments.
• Prepared packages for shipment, pickup or courier delivery to customers.
• Trained junior staff on department procedures.

Fredericton, New Brunswick, Canada

• Supervised on average 2 associates throughout each assigned shift and managed any arising challenges.
• Ensured exceptional customer service by building strong rapport with customers.
• Exceed consistent sales targets for each shift.
• Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
• Communicated clear expectations and goals to each team member.
• Worked with the management team to implement the proper division of responsibilities.

Fredericton, New-Brunswick

• Supervised employees throughout each assigned shift.
• Managed any arising challenges.
• Scheduled and assigned daily work and activities for 16 staff members.
• Plan, develop and organize the policies and procedures.
• Provided statistical and budget reports.
• Trained, coached and mentored staff.

Fredericton, New-Brunswick

• Creating e-mails and documents for requests
• Creating and updating reservations
• Telephone answering and direction of calls
• Responsibility of handling customer complaints and resolving issues
• Verbal and written communication in English and French

Fire Services, Firefighter 1 - Nfpa 1001

Bachelor Of Arts (Ba), Psychology

High School

Activities and Societies: President of the student body 2005 & Student of the year award 2005