Trailguide Technology Services provides simple & affordable business technology solutions for small to medium businesses.

Increased customer acquisition, retention and buying rate through development and implementation of a cross-department information system and processes for Sales, Marketing and Customer Support coordination. Continuously improved the quality, completeness and accessibility of sales and marketing data available to the business.Developed and implemented web-based CRM, quoting, business proposal and technical support systems.Conducted market research to determine market requirements, segments and size for existing and future products.Created overall marketing and advertising strategy to build awareness and knowledge of the company. Direct supervision of Marketing Team (SW Development, Market Research, Graphic Design, Website Admin).Budgeting responsibilities for Marketing Department. Participated directly in ongoing strategic business planning activities with the executive management team.Assisted with IT infrastructure projects (Active Directory, Exchange and general network/server management).

Graduated: June, 2012Emphasis: General Management; June, 2012

Constructed and implemented a "next generation" call optimization and compensation system to maximize the efficiency of the Scale and Emerging Geographies Account Management (SEGAM) team representatives.Combined existing information sources with third-party data to identify highest yield opportunities for Intel AppUp and Intel Software Partner Program representatives.Implemented the call prioritization system within Salesforce.com system.

Co-location Program Consultant (Goal Structured Solutions, San Diego, CA): Provide an interface between the business units and managed service provider to transition equipment, data, applications and services from a locally supported environment to a fully managed co-located computing infrastructure. Serve as a team member for the technical transition and implementation of managed IT infrastructure. Duties include desktop configuration required to migrate to distributed co-located environment, analysis and consolidation of telephony service providers, implementation of asset and service provider management process and technology, development of Help Desk support processes and procedures with managed service provider and local support personnel, coordination of end-user system training.Systems Administration & Desktop Support (SK Foods, Salyer American, Monterey, CA): Duties include consolidation of acquired company network services (Active Directory, Exchange, voice). Also responsible for ongoing administration and support of distributed network, client computers and VoIP telephony infrastructures.

Service Delivery ManagerServe as a primary contact point for specified customer areas within the Vanderbilt community for new IT projects and initiatives. Responsible for understanding the mission of the customer area and their infrastructure needs and act as a liaison and advocate for the customer within ITS. Responsible for understanding ITS products and services and communicating them to customer areas. Coordinate customer and ITS infrastructure projects and project teams.CSA I: Duties include providing advanced technical support for departmental technical support staff distributed through the University and Medical Center, coordinating customer requests with Systems Administrators, escalating reports of major system outages, and communicating with customers concerning outages and changesNetwork Support Associate: Duties include assisting users with network connectivity, email, and general computer support issues for university students, staff and faculty.