Inunity is a people-first acquisition company with a growing portfolio of software products. The current portfolio includes Textline, Textedly, and Texting Base. Our products grow to be industry leaders supported by inspired teams, industry expertise, and stellar processes.

Textline is the most secure business text messaging platform for modern customer support, operations, and sales teams.I consult my customers on how to build efficient communication workflows among their teams and create stronger relationships with their customers, both through two-way communication over SMS. I am currently managing the top growth accounts in various industries including medical, transportation, real estate, legal, nonprofit, financial, food & beverage, entertainment, home services, and education.

Remind, the leading communication platform in education, helps educators reach students and parents where they are. More than 30 million people use Remind to communicate about teaching and learning, share content and build stronger relationships - right from their phones. Remind's number of customers tripled and I transitioned to a Customer Success Manager. I achieved 93% logo retention and enjoyed building capacity for one person to oversee 1/3 of the business.

My first year at Remind was focused on supporting district and school admins with the implementation process of their journey. Successfully implementing this stage allowed for adoption to rise 4.6 times. I performed live webinars, personalized calls, and managed their support needs to ensure their success.To scale the support necessary, I also collaborated with marketing to build content that drives customers through their journey.

At Cleanify, I managed a team of 10 overseas agents taking sales calls and online booking requests as well as facilitating customer disputes. I worked closely with engineers to constantly improve the customer and pro experience based on our learnings.The key value I brought to the company was understanding the customer's expectations in an undefined marketplace as well as standardizing the operations to keep costs low and keep both customers and service providers satisfiedCleanify gives customers access to real-time pricing & availability for cleaning providers servicing your neighborhood. Customers book a cleaning in seconds and fully manage their service online, anytime. Cleanify takes this further by matching them with the cheapest and highest reviewed cleaning business.Cleaning pros are given a platform to sell their services and choose where, when and how much they charge. Additionally, they are given business tools to manage their service and optimize their crews routes and schedules.As of today, Cleanify is currently on an operational freeze.

New Door Ventures is a nonprofit providing job skill training, paid internships, case management and education support to disconnected youth ages 16-24. New Door Ventures, owns and operates two social enterprises - Ashbury Images and Pedal Revolution. What drew me to NDV, was the opportunity to lead the execution of a pilot social enterprise which introduced 23 youth to freelance opportunities in data entry management. After 3 youth were offered full time job offers in tech and many lessons learned, I transitioned to a business development role. It was clear New Door had untapped potential, specifically in corporate partnerships, marketing of social enterprises, and cross functional collaboration. I took on the challenge of planning and executing strategic initiatives that could complement the organization's desire for growth.2 new websites, a logo rebrand, social media boost, successful corporate partnerships (with companies like Adobe, Patagonia, Starbucks, Bi-Rite and Harvard Business School) later, I began working with the sales team at Ashbury Images. We identified their most valuable markets and key strategies to grow them. When the current General Manager stepped down, I became interim General Manager and supported the search for an ideal candidate. Additionally, I introduced a low cost sales lead generation strategy that attracted 1,500 new companies.

Uniqlo is a Japanese casual wear designer, manufacturer and retailer with the vision to become the #1 retailer in the world.My journey to support this vision began by learning how to embody company values and management practices while managing a Japanese team of 25 in Shimokitizawa, Tokyo for three monthsUpon my return, I because Assistant Manager of the women's and kid's floor of the SOHO location.6 months later, I was selected to take part in a corporate project to improve the productivity and efficiency merchandizing and allocations. I mapped high level process flow charts of Uniqlo's product life cycle and current allocation process. In collaboration with executives, I identified high priority opportunities and analyzed short term and long term solutions that would support Uniqlo's mission of becoming the number one retailer in the world.Upon completion of the summer corporate project, I was selected to open a new store location in a new market - Trumbull CT. Uniqlo managers are involved in the entire store opening process. I gained experience in managing the in store set up and layout organization, merchandizing, staff hiring and local marketing. I recruited and trained 32 employees, part time associates to supervisors. As well as led store operations and exceeded 110% of target sales goals. Uniqlo Trumbull was consistently named store of the week for its cleanliness and organization.After 6 months in Trumbull, I was selected to support the expansion in California. I became Store Manager of the second location in San Francisco - Stonestown Galleria.

Conducted small to large group tours, showcasing Loyola Marymount's education, mission and identity.Performed tours in English and Spanish.

Coordinated over 20 domestic/international volunteer trips for university studentsAwarded University Program of the Year

Created and produced two fundraising and awareness events that continue to exist at Loyola Marymount University Raised funds for a brand new computer lab in MuJER's education center in Guatemala City.

Produced a six day self-empowerment conference for 300+ students which was awarded Resident Housing Association Program of the YearBuilt a safe and engaging community for Freshman and Sophomore students, enhancing their college experience

Assisted in managing the VIP Green Party and Malibu Chili Cook Off AuctionSupervised 100 volunteers during the Abbot Kinney Festival for 2 yearsAssisted with production of Hot Tub Time Machine Premiere Party Coordinated décor for XGAMES 2009 Party and Papa Joe Records Listening PartyManaged performance line up for Verizon Wireless HTC Incredible Premiere PartyProduction coordinator and contestant consultant for the 2009, 2010, and 2011 Miss Malibu Pageant*Three recruited contestants who have won multiple local and state pageants including Miss California USA.

Presented new branded entertainment concepts for current and potential clients to marketing executivesCreated a tracking system for client wrap ups Categorized 3 years worth of client content

Using R25 scheduling software, managed event logistics university wide

Read and summarized 2-3 feature film scripts a day and pitched product placement opportunities for top clients like Audi, Pandora, Casio, Lacoste, Rimowa, Nokia

Part of store opening team. Hired as a training mentor, then promoted to supervisor with in 3 months of eligibility

Top ticket sales for local bay area rap and hip hop events

1st job in high school, promoted to supervisor within 2 months and the youngest person on the team.