During my 16 years of experience as a back office operator I have been involved in:- Troubleshooting issues related to corporate, pubblic istitution and home customers in the Default/FUI (Fornitore Ultima Istanza) market.- Installments, billing corrections, payment registration, customer delay.- Complaint handling and customer service.- Quotes for electricity and gas supplies.- Contract management with bill issuance, turn-over and take-over for domestic/non-domestic customers: water supply, gas, electricity, environment.Using SAP FI, CO, SD for accounting and billing. I am a flexible, reliable and competent person in handling different tasks.As a hobby, I study foreign languages: I speak and understand English and German at a high level.
Listed skills include Supporto Clienti, Fatturazione, Team Building, Ricerca, and 45 others.